VIOLETA MENDOZA
Horizon City,TX
Summary
Leveraged leadership and operational expertise to drive growth, productivity, and exceptional service aligned with Weststar Bank's objectives.
Overview
2027
2027
years of professional experience
Work History
Branch Manager I / II
WestStar Bank
2016 - Current
- Assisted teams in completing projects on schedule and within budget. Supported project coordination efforts to enhance team collaboration. Contributed to problem-solving initiatives to improve project outcomes.
- Directed daily branch operations to ensure adherence to banking regulations and policies.
- Oversaw staff performance by implementing mentoring and training programs to elevate customer service skills.
- Conducted regular performance evaluations and feedback sessions to enhance team skills and knowledge development.
- Conducted interviews and onboarded high-caliber professionals to enhance organizational capabilities.
Vault Teller / Customer Service
FIRST NATIONAL BANK
05.2011 - 01.2014
- Facilitated accurate processing of customer deposits in person and via night drop with precision and meticulous attention to detail.
- Managed maintenance of multiple operational logs and documentation to uphold accuracy and compliance standards.
- Spearheaded cross-training initiatives in CTR reporting and account analysis to optimize branch operations.
- Oversaw weekly coin order preparation for Vista Market, ensuring precise inventory management.
- Oversaw daily balancing of teller drawer and branch vault to uphold compliance and accuracy standards.
- Managed operation of RBU and sorter machines to optimize processing efficiency.
- Oversaw preparation of bi-weekly Federal Reserve Bank shipments and weekly coin and currency orders for branch operations.
- Assisted customers with questions regarding account balances. Helped customers update their address information. Processed requests for debit card replacements and new card orders.
General Manager
CLINT EXXON PARTNERSHIP
02.2009 - 05.2011
- Oversaw daily operations for two convenience stores, ensuring efficient restaurant and fuel service management.
- Managed inventory for fuel restaurant supplies, packaged goods, and equipment.
- Executed daily deposit preparation and reconciliation of store reports to uphold financial accuracy.
- Facilitated negotiations with vendors to secure advantageous pricing and promotional opportunities.
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- Oversaw 24/7 on-call operations for personnel and emergency situations.
- Entered vendor invoices into company database to ensure accurate margin and pricing records.
- Compiled and delivered comprehensive monthly performance reports to ownership.
Logistics Specialist / Clerk
DELPHI AUTOMOTIVE SYSTEMS
10.1999 - 10.2007
- Facilitated communication between manufacturing plants in Mexico and U.S./Mexico customers.
- Evaluated and processed customer data to optimize shipping requirements and maintain inventory levels.
- Monitored inventory levels of excess and obsolete materials. Assisted carriers in coordinating timely deliveries.
- Generated bills of lading for raw material shipments to Mexico.
- Oversaw maintenance of shipment manifests and export documentation utilizing Siga 1.5.
- Developed and sustained NAFTA-compliant barcode systems for efficient material inventory management.
Dispatcher Coordinator
MIRACLE DELIVERY ARMORED SERVICE
05.1992 - 07.1999
- Assisted in managing inventory control for various accounts. Supported verification and balancing of incoming deposits.
- Conducted thorough investigations and resolved monetary discrepancies through direct client communication.
- Directed assignment of armored car routes, prioritizing safety and punctual delivery.
- Oversaw coin vault operations, including rolling, boxing, and distributing coin orders for banks in El Paso and Las Cruces.
- Executed manifest processing and recorded hold-over items to ensure accurate inventory management.
New Accounts Representative
WestStar Bank
2014 - 2016
- Reviewed and processed new account applications to ensure adherence to regulatory guidelines and bank policies.
- Facilitated customer comprehension of account features and benefits to enhance satisfaction and engagement.
- Executed data entry using banking software to ensure accuracy and integrity of new account records.
- Facilitated collaboration among team members to optimize onboarding processes.
Education
GED - undefined
Riverside High School
El Paso, TX01.1992
Skills
- Branch operations management
- Customer service
- Customer relationships
- Excellent time management skills
- Relationship building and management
- Employee development
- Decision-making
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Vault Teller / Customer Service
FIRST NATIONAL BANK
05.2011 - 01.2014
General Manager
CLINT EXXON PARTNERSHIP
02.2009 - 05.2011
Logistics Specialist / Clerk
DELPHI AUTOMOTIVE SYSTEMS
10.1999 - 10.2007
Dispatcher Coordinator
MIRACLE DELIVERY ARMORED SERVICE
05.1992 - 07.1999
GED - undefined
Riverside High School
Branch Manager I / II
WestStar Bank
2016 - Current
New Accounts Representative
WestStar Bank
2014 - 2016