Summary
Work History
Education
Skills
Languages
Timeline
CustomerServiceRepresentative

Violeta Margarita Moreno Estrada

Miami,FL

Summary

Dynamic Customer Service Representative with a proven track record at Miccosikee Tribe, excelling in transaction processing and issue resolution. Adept at enhancing service quality through effective CRM utilization and fostering collaborative team environments. Recognized for outstanding communication skills and a proactive approach to customer satisfaction.

Work History

Customer Service Representative

Miccosikee Tribe
Everglade Florida
2017 - 2025
  • Assisted customers with inquiries, ensuring timely and accurate responses.
  • Processed transactions efficiently, enhancing customer satisfaction and loyalty.
  • Collaborated with team members to resolve issues and improve service quality.
  • Utilized CRM software to track customer interactions and feedback effectively.

Tem leather

Target
Miami Florida
2004 - 2014
  • Exhibited strong self-motivation and accountability in executing all assigned tasks.
  • Excelled in fast-paced, high-pressure settings to drive operational efficiency.
  • Exhibited autonomy in task execution while fostering collaborative team dynamics.
  • Exhibited proficiency in swiftly mastering new skills and adapting to dynamic environments.
  • Demonstrated respect, friendliness, and a proactive approach in supporting colleagues and clients.
  • Exhibited outstanding verbal and written communication skills.
  • Demonstrated self-motivation and accountability in all tasks undertaken.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.

Education

High School Diploma -

Colegio Frances
Nicaragua

Associate of Arts -

University of Managua
Nicaragua

Skills

Customer relationship management

Transaction processing

Issue resolution

Service quality improvement

Languages

English
Professional Working
Portuguese
Full Professional
Spanish
Professional Working

Timeline

Customer Service Representative

Miccosikee Tribe
2017 - 2025

Tem leather

Target
2004 - 2014

High School Diploma -

Colegio Frances

Associate of Arts -

University of Managua

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Violeta Margarita Moreno Estrada