Vionni Flowers-Smith
Orlando,FL
Summary
Experienced with overseeing front office operations, ensuring smooth and efficient service. Uses leadership and communication skills to foster collaborative team environment. Knowledge of optimizing administrative processes and enhancing guest satisfaction.
Overview
8
8
years of professional experience
Work History
Front Office Manager
SBL Skin
Atlanta, GA
12.2024 - 04.2026
- Managed front desk operations, ensuring seamless guest check-in and check-out experiences.
- Trained and supervised front office staff, enhancing team performance and service quality.
- Developed and implemented efficient scheduling systems to optimize appointment management.
- Collaborated with other departments to ensure cohesive communication and workflow efficiency.
- Oversaw inventory management for office supplies, maintaining adequate stock levels at all times.
- Resolved guest inquiries and concerns promptly, promoting high customer satisfaction levels.
Front Desk Receptionist
Emena Spa
Fort Lauderdale, FL
11.2022 - 01.2024
- Utilized scheduling software to streamline booking procedures and reduce wait times.
- Trained new staff on front desk protocols, fostering a cohesive team environment.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Front Desk Receptionist
LXL Esthetics
Atlanta, GA
06.2018 - 11.2022
- Managed appointment scheduling and calendar coordination for optimal client flow.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained front desk operations, ensuring a clean and welcoming environment for clients.
- Assisted clients with registration and intake processes, enhancing overall experience.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Monitored inventory levels of office supplies, ensuring timely replenishment to support operations.
Education
High School Diploma -
Redan High School
Stone Mountain, GA05.2018
Skills
- Effective multitasking
- Workflow optimization
- Customer service
- Customer relations
- Data entry
- Records management
- Reservation management
Timeline
Front Office Manager
SBL Skin
12.2024 - 04.2026
Front Desk Receptionist
Emena Spa
11.2022 - 01.2024
Front Desk Receptionist
LXL Esthetics
06.2018 - 11.2022
High School Diploma -
Redan High School