Virender Rawat

• Responded promptly to service requests and incidents via phone, email, and web portal, ensuring accurate ticket documentation in Zendesk.
• Provided tier 1 support for Windows-based desktop environments, including Microsoft365 and managed user accounts in Active Directory.
• Supported iOS-based mobile devices and applications, including email and Microsoft365, and managed iCloud accounts.
• Configured and deployed PCs, laptops, printers, mobile phones, tablets, and other desktop IT assets.
• Collaborated with network and application development teams to troubleshoot and resolve service disruptions.
• Conducted user problem simulations to effectively diagnose and resolve incidents.
• Recommended system enhancements to minimize user issues and improve service delivery.

Technical Skills:

• Proficient in Windows OS and Microsoft365.
• Experience with iOS devices and iCloud management
• Familiarity with Active Directory,intune and endpoint management tools.
• Skilled in configuring and deploying IT assets including PCs, laptops, printers, and mobile devices.

Professional Skills:

• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Ability to prioritize tasks and work efficiently.
• Team player with a collaborative approach to problem resolution.