Virgenia Martinez
Denver,CO
Summary
Dynamic leader with proven customer service and team leadership skills honed at SUBWAY® Restaurants. Excelled in staff training, strategic planning, and enhancing customer satisfaction. Achieved significant improvements in team performance and service delivery through effective communication and decision-making.
Overview
3
3
years of professional experience
Work History
Manager
SUBWAY®Restaurants
04.2020 - 09.2023
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Established team priorities, maintained schedules and monitored performance.
- Cross-trained existing employees to maximize team agility and performance.
Dishwasher
Beacon Rino
03.2022 - 11.2022
- Stored dishes, utensils and kitchen equipment in proper locations.
- Completed additional cleaning tasks within the kitchen area, contributing to an overall sanitary work environment.
- Followed supervisor instructions to complete tasks on time.
- Kept kitchen areas neat and clean by removing trash and organizing supplies.
- Contributed to a positive team environment through effective communication and collaboration with kitchen staff members.
- Cleared, washed and stacked all plates, dining utensils, and trays quickly and without breaking.
- Supported overall restaurant operations by promptly restocking clean dishes and utensils in designated areas.
- Enhanced kitchen efficiency by maintaining a clean and organized workspace for fellow staff members.
Education
GED -
Adams State University
Alamosa, CO05-2007
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Complex Problem-solving
- Staff training and development
- Strategic planning
- Shift scheduling
- Clear communication
Languages
Spanish
Professional Working
Timeline
Dishwasher
Beacon Rino
03.2022 - 11.2022
Manager
SUBWAY®Restaurants
04.2020 - 09.2023
GED -
Adams State University
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