Summary
Overview
Work History
Education
Skills
Timeline
Generic

Virgie Demby

Vicksburg,MS

Summary

Efficient professional with experience and proven knowledge of team building, branding, and new business development. Aiming to leverage my abilities to successfully fill my role on your team.

Overview

11
11
years of professional experience

Work History

Member Enrollment Specialist

Wellth
10.2024 - 04.2025
  • Updated, entered, and reviewed customer data.
  • Communicated effectively via telephone with prospective customers.
  • Enhanced customer service by promptly addressing inquiries and resolving issues in a timely manner.
  • Conducted comprehensive applicant interviews to determine eligibility and fit for specific programs.
  • Understood and thoroughly explained services provided to customers and potential customers.
  • Adapted to changing regulations, ensuring all enrollment procedures remained compliant with updated policies.

Assistant Store Manager

TitleMax
04.2024 - 08.2024
  • Resolved customer complaints efficiently while maintaining excellent customer service.
  • Developed strong customer relationships and loyalty through effective communication.
  • Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships.
  • Assisted customers with product selection by providing detailed information about available products and services.
  • Updated and maintained database with accurate customer information and timely data entry.
  • Developed and maintained positive relationships with customers by providing timely, accurate information and solutions to their inquiries or problems.
  • Made appropriate account corrections to resolve customer problems.
  • Recorded details of inquiries or complaints to maintain up-to-date records of customer interactions and transactions.

Assistant Manager

The Ups Store 5179
06.2020 - 01.2024
  • Answered customer telephones calls promptly and appropriately.
  • Executed currency and credit transactions quickly and accurately.
  • Participated in training new and existing cashiers, utilizing all available tools to coach, develop, and mentor them regarding proper policies and procedures.
  • Collected payments by accepting cash, checks, or credit transactions from customers, making change as necessary.
  • Verified age for customers purchasing age-restricted items.
  • Assisted with restocking shelves and displays.
  • Balanced the cash drawer by meticulously counting cash at the beginning and end of every shift.
  • Answered customer inquiries and provided information regarding store promotions and specials.
  • Processed check and credit card payments.
  • Processed payments using a variety of methods including cash, credit cards, and checks.
  • Reconciled discrepancies in the cash drawer.

Waitress

Where's The Food Starkville
08.2019 - 12.2019
  • Assisted the host staff by answering phones to take reservations or to-go orders and greeting, seating, and thanking guests.
  • Multitasked effectively, catering to multiple tables while assisting coworkers as well.
  • Guided guests through menus while demonstrating a thorough knowledge of food, beverages, and ingredients.
  • Wrote food orders on order slips, memorized orders, and entered orders into computers for kitchen staff.
  • Stocked service areas with supplies such as coffee, food, tableware, and linens.
  • Kept assigned tables neat and clean, providing guests with the comfort of eating in a clean environment.
  • Rolled silverware and set up food stations and dining areas to prepare for the next shift or large parties.
  • Served food and beverages to patrons, preparing and serving specialty dishes tableside as required.
  • Prepared tables for meals, setting up items such as linens, silverware, and glassware.
  • Explained menu item preparations, describing ingredients and cooking methods as needed.
  • Delegated responsibilities to servers and worked with the kitchen staff to deliver courses in a timely manner.
  • Presented menus to patrons, answering questions about menu items and making recommendations upon request.
  • Carried dishes and other tableware to the kitchen for cleaning, scraping and stacking dirty dishes.
  • Forged several new relationships resulting from excellent customer service.
  • Proactively prepared for large parties and reservations, anticipating planning and staffing needs.

Office Aide

CMPS
02.2014 - 07.2017
  • Handled incoming and outgoing mail and packages.
  • Assisted with data entry and filing.
  • Maintained office equipment and technology.
  • Updated and maintained office calendar.
  • Developed and maintained customer service policies.
  • Provided administrative support to office personnel.
  • Monitored office equipment and submitted maintenance requests.
  • Assisted with the preparation of weekly and monthly reports.
  • Assisted with the development of training materials.
  • Greeted and directed visitors.
  • Scheduled appointments and coordinated meetings.
  • Developed and maintained a filing system.
  • Assisted with the implementation of new office protocols.
  • Answered and directed phone calls.
  • Responded to customer inquiries and complaints.
  • Assisted with the preparation of documents, reports, and presentations.
  • Developed and maintained office filing systems.

Education

High School Diploma -

Vicksburg High school
05.2017

Skills

  • Financial transactions management
  • Cash flow management
  • Bookkeeping
  • POS Systems
  • Computer Literacy
  • Teamwork
  • Sales Techniques
  • Salesforce training
  • Mathematics skills
  • Customer service expertise
  • HIPAA compliance
  • Data entry skills
  • Exceptional communication
  • Excellent phone demeanor
  • Customer service background

Timeline

Member Enrollment Specialist

Wellth
10.2024 - 04.2025

Assistant Store Manager

TitleMax
04.2024 - 08.2024

Assistant Manager

The Ups Store 5179
06.2020 - 01.2024

Waitress

Where's The Food Starkville
08.2019 - 12.2019

Office Aide

CMPS
02.2014 - 07.2017

High School Diploma -

Vicksburg High school

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