Angela Fry

• Communicated effectively via telephone, email, and in person with prospective customers.
• Understood and thoroughly explained services provided to customers and potential customers.
• Updated, entered, and reviewed customer data.

• Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.

• Gathered, organized and input information into digital database.
• Collected, arranged, and input information into database system.

• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Addressed customer account discrepancies and concerns.
• Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.

• Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.
• Answered and redirected incoming phone calls for office.

• Utilized office equipment effectively to complete daily tasks.
• Managed a multi-line phone system
• Organized and managed documentation for patients and staff
• Delivered friendly and knowledgeable service for routine questions and service requests.
• De-escalated customer issues with proven conflict mediation and problem-solving abilities.
• Corresponded with multiple department members to build and implement successful solutions to work issues.
• Implemented efficient work processes and created educational tools for training purposes.
• Utilized active listening and communication skills to address customer inquiries and escalate issues to supervisor.

Created and implemented a solution to provide better care for patients, by supplying clothing and care supplies to any in need.

Achieved cost-savings by developing functional solutions to patient care problems.

Collaborated with others to discuss new ideas and opportunities.