Virginia Ballantyne
Rock Island,IL
Summary
Detail oriented and motivated Logistics Specialist with background in Customer Service with 8+ years of experience in high volume, fast paced environments. Proficient in achieving exceptional results in inventory control, product procurement, vendor relations, and customer service delivery. Dedicated to identifying and capitalizing on opportunities for organizational inventory improvements while upholding a firm commitment to the core values of quality, customer obsession, innovation, teamwork, and ownership.
Overview
17
17
years of professional experience
Work History
Freelancer
Senior Logistics Coordinator
Nestle Purina
08.2024 - Current
- Coordinated logistics operations to ensure timely product delivery across multiple distribution channels.
- Managed inventory levels and optimized supply chain processes to reduce costs and enhance efficiency.
- Developed and implemented tracking systems for shipments, improving visibility throughout the logistics process.
- Collaborated with cross-functional teams to streamline workflow and resolve logistical challenges effectively.
Inventory & Distribution Associate
IMPACTLIFE
10.2020 - 10.2023
- Oversaw the control of inventory on consumed goods by maintaining accurate product counts and initiating orders, when needed, to maintain appropriate levels to meet customer demand
- Received and confirmed deliveries by utilizing the BloodHub and Bex Wise platforms to ensure 100% accuracy of available products on site
- Served as the face of the company by establishing strong rapport with current and future vendors to ensure supplier accountability for on time delivery, quantity, quality, and price
- Ensured compliance with all pertinent FDA guidelines and regulations
- Managed high influx of inbound and outbound calls
- Resolved customer complaints
- Trained new hires
Boathouse Supervisor
BASS STREET YMCA
05.2016 - 03.2020
- Contributed to the establishment of the paddleboard and kayak rental program
- Supervised daily operations of rental program, ensuring smooth service delivery and customer satisfaction
- Provided comprehensive support to customers interested in procuring paddleboards and kayaks
- Resolved customer complaints
- Managed inventory procurement and facilitated repairs and acquisition of parts
- Trained new hires
- Received comprehensive training in providing aid during CPR-related medical incidents
Customer Service Representative
TWO RIVERS YMCA
12.2015 - 04.2016
- Enabled the resolution of issues and concerns of customers
- Facilitated a high number of phone interactions with members and vendors
- Offered cross-functional assistance in addressing customer inquiries by collaborating with all departments
- Oversaw customer billing processes
Independent Contractor
FINISHING TOUCH
02.2014 - 11.2014
- Adept in a wide array of residential painting techniques, including interior and exterior painting, wallpapering, and faux finishing
- Ensured customer satisfaction through effective communication and quality service delivery
- Oversaw equipment maintenance, ensuring optimal performance and reliability
Sales Associate
WEBER GREENHOUSES
03.2010 - 11.2014
- Built relationships with current and prospective customers to foster repeat business
- Delivered customer support and assistance to enhance satisfaction and loyalty
- Oversaw upkeep and maintenance of merchandise inventory to ensure availability and presentation standards
Education
English
Black Hawk College
Moline, ILWeb Development
Black Hawk College
Moline, ILSkills
- Inventory Management
- Data Management
- Data analysis
- Database Interface and Query Software
- Proficient in Microsoft Excel
- Database query software
- Document management
- SAP
- Material Sourcing
- Data Entry
- Microsoft Excel proficiency
- Microsoft Word proficiency
- Customer Service
- HIPAA Compliance
- Computer Skills
- Logistics Software
Timeline
Senior Logistics Coordinator
Nestle Purina
08.2024 - Current
Inventory & Distribution Associate
IMPACTLIFE
10.2020 - 10.2023
Boathouse Supervisor
BASS STREET YMCA
05.2016 - 03.2020
Customer Service Representative
TWO RIVERS YMCA
12.2015 - 04.2016
Independent Contractor
FINISHING TOUCH
02.2014 - 11.2014
Sales Associate
WEBER GREENHOUSES
03.2010 - 11.2014
Web Development
Black Hawk College
Freelancer
English
Black Hawk College
Virginia Ballantyne
Salutations, I am keen to apply for the position you recently posted. Having read through the job requirements, I believe I am uniquely qualified for the role and will be able to exceed your expectations. My unique combination of education, skills, and work experience has allowed me to develop my strengths and understanding in problem-solving, communication, data entry, and inventory management. Because of my varied background, I am a resourceful and creative problem solver. I can always find multiple solutions to even the most complex issues that may arise. I have attached my resume with additional details of my work experience and qualifications. Thank you for your time and consideration in reviewing my application. It would be a pleasure to speak with you and discuss this opportunity. I look forward to your response. Sincerely, Virginia Ballantyne
Section name
September 19th, 2026