Virginia Baumgartner
Kissimmee,FL
Summary
Dynamic Lead Server Trainer with extensive experience at The Stonegate Grill, excelling in employee training and cash handling. Proven track record of enhancing customer satisfaction and streamlining operations through effective team collaboration. Adept at managing multiple tasks while ensuring accuracy in order management and fostering a positive dining experience.
Overview
14
14
years of professional experience
Work History
Lead Server Trainer
The Stonegate Grill
Kissimmee, FL
03.2022 - Current
- Took orders from customers accurately and in a timely manner.
- Informed customers of daily specials and signature menu items.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Explained goals and expectations required of trainees.
Lead Server Trainer
Lemays Italian Eatery
Kissimmee, FL
08.2018 - 03.2020
- Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
- Demonstrated excellent organizational skills while managing multiple tasks simultaneously.
Lead Server
The Stonegate Grill
Kissimmee, FL
11.2014 - 05.2018
- Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
- Resolved conflicts between employees quickly and fairly.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
Lead Server
Denny's
Kissimmee, FL
10.2011 - 11.2014
- Served food and beverages to patrons and confirmed complete orders.
- Set up tables in between patrons to reduce wait times.
- Managed opening and closing duties to facilitate restaurant operations.
- Ensured all food orders were accurate and delivered promptly to customers tables.
Skills
- Customer service
- Employee training
- Cash handling
- Menu knowledge
- Team collaboration
- Attention to detail
References
References available upon request.
Timeline
Lead Server Trainer
The Stonegate Grill
03.2022 - Current
Lead Server Trainer
Lemays Italian Eatery
08.2018 - 03.2020
Lead Server
The Stonegate Grill
11.2014 - 05.2018
Lead Server
Denny's
10.2011 - 11.2014
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