Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Virginia Bess

Sweeny

Summary

Compassionate Funeral Director with a proven track record at E Viola & Son Funeral Home, adept at funeral planning and regulatory compliance. Known for enhancing family satisfaction through tailored services and effective communication. Skilled in managing financial transactions and securing insurance benefits, ensuring a respectful and supportive environment for grieving families.

Overview

25
25
years of professional experience
1
1
Certification

Work History

Funeral Director

E Viola & Son Funeral Home
02.2003 - 02.2025
  • Assisted in the preparation of bodies for visitation or burial, adhering to strict standards of care.
  • Established trust among clients by consistently delivering exceptional service while maintaining sensitivity towards their needs.
  • Maintained facility cleanliness, ensuring a welcoming environment for grieving families.
  • Displayed highest level of professionalism and sensitivity when dealing with grieving family members.
  • Managed financial transactions and record-keeping with accuracy and confidentiality.
  • Discussed nature of funeral service, disposition of remains and funeral costs with family members.
  • Secured and filed burial permits and made funeral arrangements.
  • Communicated with insurance companies to secure death benefits for payment of services.
  • Continuously updated industry knowledge by attending professional workshops, conferences, and seminars.
  • Enhanced family satisfaction by providing compassionate and tailored funeral services.
  • Conducted pre-planning consultations, assisting individuals in making informed decisions about their own or loved one's final arrangements.
  • Closed and secured caskets and led funeral corteges to churches and burial sites.

Customer Service Representative

Spherion
01.2000 - 11.2022
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Education

Associate of Applied Science - Mortuary Science

Amarillo College
Amarillo, TX
09-2009

Skills

  • Regulatory compliance
  • Compassionate communication
  • Pricing structures
  • OSHA regulations
  • Funeral planning
  • Life insurance
  • Obituary writing
  • Funeral arrangements
  • MS word, excel, and outlook

Certification

  • Funeral Director License - Texas Board of Funeral Directors and Embalmers.
  • Continuing Education Units Credits in Mortuary Science-Texas Licensing Boards or Associations.
  • Licensed Pre Funded Insurance Agent

Timeline

Funeral Director

E Viola & Son Funeral Home
02.2003 - 02.2025

Customer Service Representative

Spherion
01.2000 - 11.2022

Associate of Applied Science - Mortuary Science

Amarillo College

Similar Profiles

CREATE PROFILE
Virginia Bess