Virginia Bistline
Fredonia,Arizona
Summary
Dedicated Team Member with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
31
31
years of professional experience
Work History
Office Secretary
Cluff Drilling & Pump
Colorado City Az
01.2019 - Current
- Provided excellent customer service through prompt response to inquiries, resolving issues quickly and professionally.
- Responded to inquiries from callers seeking information.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Contributed to a positive work environment by maintaining a professional demeanor and offering assistance when needed.
- Maintained confidentiality while handling sensitive information related to personnel matters or company projects.
- Served as the primary point of contact for incoming visitors and phone calls, directing them efficiently to appropriate parties.
- Received incoming mail and evaluated and distributed correspondence requiring priority attention.
- Facilitated effective communication between team members by distributing relevant memos and announcements in a timely manner.
- Organized company events and meetings, ensuring all necessary arrangements were made for smooth execution.
- Maintained daily report documents, memos and invoices.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Managed scheduling and appointment coordination for office operations.
- Maintained electronic filing system to ensure organized documentation access.
Field Supervisor
MLH Transportation
Keene, ND
09.2013 - 11.2018
- Supervised daily operations to ensure compliance with safety regulations and company standards.
- Coordinated logistics for transportation schedules, optimizing routes for efficiency and cost-effectiveness.
- Mentored junior staff on operational procedures, enhancing team performance and knowledge retention.
- Implemented process improvements that reduced operational delays and increased service reliability.
- Supervised field operations teams to complete projects within established timelines.
- Maintained accurate records of field activities, ensuring proper documentation was available for internal reviews and audits.
- Resolved customer complaints to maintain satisfaction and loyalty.
- Met with customers to resolve issues and build productive relationships.
- Planned and scheduled field activities according to set timelines and order of operations.
General Manager
Kaibab Steel
Fredonia, AZ
11.2006 - 08.2008
- Directed daily operations to enhance efficiency and streamline workflows across multiple departments.
- Implemented strategic initiatives that improved overall productivity and reduced operational costs.
- Led cross-functional teams in executing large-scale projects, ensuring alignment with organizational goals.
- Developed and maintained relationships with key stakeholders to facilitate effective communication and collaboration.
- Managed budget implementations, employee evaluations, and contract details.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
Sales Associate
Lumber Plus True Value
Kanab, UT
03.1995 - 11.2006
- Enhanced customer satisfaction by providing personalized service and product recommendations.
- Managed inventory levels, ensuring optimal stock availability and organization.
- Collaborated with team members to achieve sales targets and improve store performance.
- Trained new associates on sales techniques and store policies to ensure consistency.
- Implemented visual merchandising strategies to enhance product displays and attract customers.
- Developed promotional materials for in-store events, increasing community engagement and foot traffic.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
Education
High School Diploma -
Fredonia High School
Fredonia AzSkills
- Field operations
- Schedule coordination
- Task delegation
- Operations planning
- Customer service
- Teamwork and collaboration
- Problem-solving skills
- Billing and invoicing
- Supply ordering
Timeline
Office Secretary
Cluff Drilling & Pump
01.2019 - Current
Field Supervisor
MLH Transportation
09.2013 - 11.2018
General Manager
Kaibab Steel
11.2006 - 08.2008
Sales Associate
Lumber Plus True Value
03.1995 - 11.2006
High School Diploma -
Fredonia High School