COURTNEY BLACK
Alexandria,AL
Summary
Results-driven Sales Associate with expertise in inventory management, training, and customer service. Recognized for exceeding sales targets and fostering customer loyalty through exceptional interpersonal skills. Proficient in administrative support, ensuring high productivity and operational efficiency through meticulous data entry and document preparation. Aiming to leverage strong problem-solving abilities and team collaboration to enhance organizational success.
Overview
14
14
years of professional experience
Work History
Office Secretary
NEW LEAF MARKETING
Anniston, AL
01.2024 - Current
- Performed basic bookkeeping tasks including accounts payable and receivable functions.
- Maintained inventory of office supplies and placed orders when necessary.
- Coordinated special events such as conferences or workshops.
- Handled incoming calls and directed callers to appropriate department or employee.
- Managed office duties, ordered materials, organized workspaces, answered emails, and made phone calls.
- Assisted with the preparation of reports using data from various sources such as spreadsheets and databases.
- Transcribed documents and maintained high levels of accuracy.
- Sent and distributed mail and parcels.
- Assisted with customer requests and answered questions to improve satisfaction.
- Obtained and organized manuals, guides and visual materials for development and training purposes.
- Assessed training needs through surveys, interviews with employees or focus groups.
- Prioritized job runs to complete work prior to deadlines.
- Developed effective working relationships with internal customers and external vendors.
- Maintained adequate productivity by setting and enforcing deadlines.
- Supervised projects and checked quality of each one during and after job runs.
- Utilized various software and tools to streamline processes and optimize performance.
Sales Associate
Onyx & Opal
Oxford, AL
09.2022 - 03.2025
- Helped customers find specific products, answered questions and offered product advice
- Worked with Square, receiving and entering inventory
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices
- Received and displayed product shipments on store retail shelves upon delivery
- Updated and maintained databases with current information.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
Owner/Booth Attendant
Rustic of Main
Piedmont, AL
10.2021 - 02.2024
- Kept areas clean, organized and well-stocked to maintain attractive store
- Represented Rustic at special events
- Designed t-shirts
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Conducted market research activities and competitive analysis to facilitate implementation of aggressive company marketing strategy.
Cosmetologist
AL
05.2011 - 02.2014
- Stayed up to date on current and emerging trends to increase professional value and meet diverse client needs
- Met with new clients and provided successful hair consultations detailing expectations for color, style and cut
Education
Cosmetology License -
Beauty Enterprise
Anniston, AL04.2021
High School Diploma -
White Plains High School
Anniston, AL05.2009
Gadsden State Community College
Anniston, ALSkills
- Product Recommendations
- Stocking and Receiving
- Display Setup
- POS System Operation
- Retail Store Operations
- Merchandising
- Cash Register Operation
- Spreadsheet development
- File organization
- Database administration
- Document scanning
- Business correspondence writing
- File management
- Database entry
- Production leadership
Timeline
Office Secretary
NEW LEAF MARKETING
01.2024 - Current
Sales Associate
Onyx & Opal
09.2022 - 03.2025
Owner/Booth Attendant
Rustic of Main
10.2021 - 02.2024
Cosmetologist
05.2011 - 02.2014
Cosmetology License -
Beauty Enterprise
High School Diploma -
White Plains High School
Gadsden State Community College
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