Virginia Cantu Pineda
Dale
Summary
Dynamic Customer Service Representative with proven success at Donnie Stark Garbage Service, excelling in problem resolution and active listening. Bilingual and proficient in data entry, I enhanced customer satisfaction through effective communication, leading to increased retention rates and positive client feedback. Committed to delivering exceptional service and fostering strong customer relationships.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Donnie Stark Garbage Service
01.2020 - Current
- Assisted customers with inquiries, providing accurate information and support.
- Resolved customer complaints through effective communication and problem-solving techniques.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
Education
Gladys Porter High School
Brownsville, TXSkills
- Bilingual
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Computer proficiency
- Payment processing
- Customer satisfaction measurement
- Professional telephone demeanor
- Filing
- Order fulfillment
Languages
Spanish
English
Timeline
Customer Service Representative
Donnie Stark Garbage Service
01.2020 - Current
Gladys Porter High School
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