Virginia Burchfield
Plainfield,IN
Summary
Accomplished Branch Manager with a proven track record at Citizens Bank, excelling in regulatory compliance and client relationship management. Demonstrated ability to surpass sales targets and enhance team performance through effective leadership and communication. Skilled in Quickbooks and Microsoft Excel, adept at maintaining confidentiality and building strong customer relationships.
Overview
11
11
years of professional experience
Work History
Cafeteria Worker
Plainfield Community School Corporation
Plainfied, IN
02.2024 - Current
- Prepped and prepared food for over 300 students while adhering to food safety guidelines.
- Checked expiration dates on food products prior to use.
- Served customers quickly and efficiently while maintaining high standards of customer service.
- Cleaned and sanitized kitchen equipment, counters, and surfaces to maintain a safe working environment.
- Organized and prepared ingredients for batch cooking.
- Performed work to top standards, providing the best service for students, employees, and school visitors.
Administrative Assistant
Numedia Marketing
Danville, Indiana
08.2023 - 02.2024
- Handled incoming and outgoing correspondence, including email, mail, and package deliveries, ensuring timely distribution.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Maintained inventory of office supplies and placed orders when necessary.
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
- Entered data into spreadsheets using Microsoft Excel.
- Processed invoices for payment using Quickbooks.
- Managed customer invoicing efficiently.
- Conducted ongoing reconciliation of accounts to ensure transactions were accurate.
Branch Manager
Citizens Bank
Avon, IN
01.2018 - 04.2023
- Managed full-service Branch operations with a focus on confidentiality, customer care, and adherence to federal guidelines.
- Conducted bi-annual performance evaluations for team members and surpassed annual loan and retail sales targets to expand bank growth.
- Contributed to the bank's growth by consistently exceeding lending and sales benchmarks.
- Conducted comprehensive training sessions focused on safety and customer service for team members.
- Executed thorough cash audits four times a year.
- Ensured full compliance with federal regulations.
- Facilitated business development discussions and participated in local community events.
- Managed staff scheduling, hiring and training processes.
- Identified opportunities for process improvement initiatives within the branch.
- Maintained a high level of confidentiality when dealing with sensitive customer information.
Assistant Branch Manager
Citizens Bank
Avon, IN
01.2016 - 01.2018
- Performed financial transactions such as deposits, withdrawals, transfers, loan payments.
- Resolved customer issues effectively in order to maintain strong customer relationships.
- Managed and inspired team members to perform to full potential, driving branch profitability.
- Supported Branch Manager in necessary duties.
- Ensured compliance with all applicable laws, regulations, policies, and procedures related to banking operations.
- Verified cash by balancing cash drawers and maintaining cash count records.
- Supervised branch personnel and operations in the absence of the branch manager, keeping operations and workflows running smoothly.
- Maintained a high level of confidentiality when dealing with sensitive customer information.
Financial Services Specialist
Regions Bank
Mooresville, Indiana
10.2013 - 01.2016
- Delivered outstanding support to clients and team members.
- Facilitated referral conversations to consistently achieve quarterly sales targets.
- Resolved customer complaints promptly and effectively.
- Opened new accounts and educated customers on various account options.
- Educated customers on various loan and credit options.
- Followed all federal and state compliance guidelines.
- Maintained a high level of confidentiality when dealing with sensitive customer information.
Education
High School Diploma -
Kettering Fairmont
Kettering, OH01-1992
Some College (No Degree) - Pre Nursing
Sinclair Community College
Dayton, OHSkills
- Time management
- Quickbooks
- Microsoft Excel
- Data entry
- Communication skills
- Regulatory compliance
- Account review
- Information security
- Client relationship management
- Loan documentation
- Relationship building
- Federal regulations
References
References available upon request.
Timeline
Cafeteria Worker
Plainfield Community School Corporation
02.2024 - Current
Administrative Assistant
Numedia Marketing
08.2023 - 02.2024
Branch Manager
Citizens Bank
01.2018 - 04.2023
Assistant Branch Manager
Citizens Bank
01.2016 - 01.2018
Financial Services Specialist
Regions Bank
10.2013 - 01.2016
High School Diploma -
Kettering Fairmont
Some College (No Degree) - Pre Nursing
Sinclair Community College