Virginia Cotton Kimbrough
Worth,IL
Summary
Dedicated healthcare professional with extensive experience in enhancing patient experiences and operational efficiency. Facilitated over 50 inquiries daily, resolving concerns with empathy, and coordinating effectively with medical staff. Proven ability to maintain compliance and streamline processes to support high-quality patient care.
Overview
4
4
years of professional experience
Work History
Medical Customer Service Representative
Central DuPage Hospital
Winfield, USA
2023.03 - 2025.01
- Resolved patient concerns with empathy and professionalism, improving patient satisfaction scores by 18%.
- Managed 50+ patient inquiries daily, facilitating scheduling, billing, and medical records.
- Confirmed insurance coverage and pre-authorizations for lab work and procedures to streamline patient care.
- Coordinated with nurses, lab technicians, and physicians to enhance service delivery.
- Maintained strict compliance with HIPAA and data privacy regulations.
Phlebotomist
Prestige Staffing
Winfield, Illinois
2021.06 - 2023.03
- Collected blood and specimen samples from 20+ patients daily, including difficult draws (pediatrics, elderly).
- Monitored patient reactions to ensure comfort and safety during procedures.
- Provided compassionate support to anxious patients, enhancing their overall experience.
- Prepared specimens for laboratory testing and ensured proper labeling and documentation.
- Maintained accurate records while adhering to safety protocols and OSHA regulations to ensure compliance.
Education
Real Estate Broker - Finance
Illinois School of Real Estate
Springfield, IL2026-03
Phlebotomy Technician -
National Healthcareer Association (NHA)
Oak Lawn, IL2023-01
Certified Pharmacy Technician (Idfpr) -
Penn Foster
Scranton, PA2023-01
High School Diploma -
Continental Academy
Coral Gables, FL2001-01
Skills
- Health records management
- Insurance verification
- HIPAA compliance
- Phlebotomy and venipuncture
- Specimen processing
- Customer relationship management
- High-stress multitasking
- Verbal communication
- Conflict resolution and empathy
Additional Information
CPR/BLS Certified – American Heart Association
Timeline
Medical Customer Service Representative
Central DuPage Hospital
2023.03 - 2025.01
Phlebotomist
Prestige Staffing
2021.06 - 2023.03
Real Estate Broker - Finance
Illinois School of Real Estate
Phlebotomy Technician -
National Healthcareer Association (NHA)
Certified Pharmacy Technician (Idfpr) -
Penn Foster
High School Diploma -
Continental Academy