Virginia Gina Carnahan
Bristol,Va
Summary
Serve the community with professionalism, candor, and strengths-based skills who are in need of community service either unattainable or unknown. Seeking to provide such services through experience in skill building, strengths based one-on-one rapport building with diverse clientele. Seeking such a position though utilizing learned and equipped skills throughout education and experience to provide professional, strengths based, client oriented services to those served. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Hospice Social Worker
Caris Healthcare
Johnson City, TN
10.2023 - Current
- Collaborated with interdisciplinary team members to provide comprehensive patient care.
- Improved patient care by conducting comprehensive psychosocial assessments and developing individualized care plans.
- Organized support group meetings for grieving family members, fostering an environment conducive to healing after loss.
- Evaluated program effectiveness using qualitative feedback from clients coupled with quantitative data analysis; contributed insights towards continuous improvement efforts.
Behavior Coach
AbleTo
06.2022 - 12.2023
- CBT behavioral Coaching
- Facilitating skill building related to long term goals, distress tolerance, problem solving, mindfulness, and overall health
Medical Social Worker/Community Health Navigator
Ballad Health
12.2020 - 09.2023
- Engaged in flow of patient care related to traditional medication patients through communication with hospital staff
- Provided assistance with post hospital visits, resources, and phone calls
- Engaged with vulnerable populations such as Dialysis patients, and end of life patients to provide extra support
- Streamlined scheduling for Nurse Practitioner through own accord
- Took initiative on own project to improve patient care related to home visits and needed resources
- Facilitated coordination of all potential non-medical related community resources
- Collaborated with interdisciplinary team members to provide comprehensive patient care.
- Organized support group meetings for grieving family members, fostering an environment conducive to healing after loss.
- Assisted bereaved family members with grief support services, connecting them to community resources when needed.
- Increased awareness of available hospice services within the community through targeted outreach initiatives and educational presentations.
- Supported patients in navigating complex healthcare systems, securing necessary resources, and addressing barriers to care.
- Advocated for patients'' rights and wishes, coordinating with legal professionals to establish advance directives.
- Served as a liaison between hospices and external agencies such as hospitals or nursing homes to facilitate efficient patient transitions into hospice care settings.
- Facilitated effective communication between patients, families, and interdisciplinary team members to ensure a seamless hospice experience.
- Improved patient care by conducting comprehensive psychosocial assessments and developing individualized care plans.
- Cultivated a strong network of community partnerships, enhancing resource availability for patients and families during their time of need.
- Developed strong rapport with diverse clientele by demonstrating cultural competency and sensitivity throughout service provision.
- Empowered patients to make informed decisions about their end-of-life care through compassionate counseling sessions.
- Streamlined referral processes within the hospice by working closely with intake coordinators and establishing clear communication channels.
- Participated in ongoing professional development opportunities, staying informed of industry trends and best practices to enhance the quality of care provided.
- Provided crisis intervention services for patients and families experiencing acute emotional distress during the end-of-life process.
- Promoted self-care among interdisciplinary team members by initiating regular debriefing sessions following challenging cases or events.
- Enhanced patient and family understanding of hospice services by providing thorough education and resources.
- Maintained accurate documentation of all social work interventions in accordance with regulatory requirements and organizational policies.
- Evaluated program effectiveness using qualitative feedback from clients coupled with quantitative data analysis; contributed insights towards continuous improvement efforts.
- Mentored new social workers joining the organization—sharing best practices while fostering a supportive learning environment.
- Maintained detailed records of patient progress, documentation of services and case notes.
- Conducted in-home visits to provide supportive services.
- Assisted patients in accessing housing, financial assistance and other community resources.
- Assessed risk factors of patients and made referrals for further services.
- Facilitated family meetings to discuss patient care plans.
- Collaborated with healthcare providers to drive continuity of care.
- Worked with medical teams, patients and families to implement effective treatment plans.
- Managed caseload to satisfy multiple patients with diverse needs.
- Participated in interdisciplinary care conferences to discuss patient care plans and referrals.
- Coordinated patient discharge planning and follow-up care.
- Developed individual treatment plans and provided counseling to patients.
Mental Health Skill Building
NewHope Support Services
09.2018 - 12.2020
- Obtained and Analyzed psychosocial history to assess and monitor goals and objective for care
- Initiated in linking, assessing, monitoring, planning, and advocating to ensure that all needs were met through continuity of care
- Provided training of new staff through job shadowing and assistance in showing the process of how the paperwork and electronic health record worked
- Implemented direct one-on-one mental health support services for adults SMI diagnoses through utilizing and implementing their individualized service plan
- Initiated Case Management with other treatment providers for ensured continuity of care
- Established and educated clients on Independent living skills, Medication management, anger management, and other coping skills
- Maintained timely electronic health records, client assessments and service plans, and Medicaid documentation
Mental Health Skill Building
Family Preservation Services
06.2017 - 09.2018
- Obtained and Analyzed psychosocial history to assess and monitor goals and objective for care
- Initiated in linking, assessing, monitoring, planning, and advocating to ensure that all needs were met through continuity of care
- Provided training of new staff through job shadowing and assistance in showing the process of how the paperwork and electronic health record worked
- Implemented direct one-on-one mental health support services for adults SMI diagnoses through utilizing and implementing their individualized service plan
- Initiated Case Management with other treatment providers for ensured continuity of care
- Established and educated clients on Independent living skills, Medication management, anger management, and other coping skills
- Maintained timely electronic health records, client assessments and service plans, and Medicaid documentation
One Call and Customer Advocate Team (CAT)
Fedex
05.2015 - 06.2017
- Utilizing Active listening to acquire pertinent information to assist in escalated situations
- Utilizing active listening skills to identify the needs of both customers and High Revenue shippers in regards to critical situations (I.E
- Medical emergencies, payroll, and time sensitive information)
- Effectively ensured customers concerns were heard and address in escalated situations and in order to deescalate highly vulnerable situations (I.E
- Threats, and irate customers)
- Utilized every means possible to keep situations from further escalating to Corporate through looking outside the box to assist in meeting the needs of customer and High Revenue Shipper
Lead DMHSP (Direct Mental Health Service Provider)
Creative Family Solutions
07.2013 - 07.2014
- Implemented direct one-on-one mental health support services for adults with ID (intellectual disabilities) diagnoses through utilizing and implementing their individualized service plan
- Initiated Case Management with other treatment providers for ensured continuity of care
- Established and educated clients on Independent living skills, Medication management, anger management, and other coping skills
Senior Case Manager
Meridian Behavioral Health Care
05.2011 - 06.2013
- Obtained and Analyzed family history, behavioral history, and other pertinent information to build and effectively document the comprehensive assessments needed for services initiate a strengths based individualized treatment plan
- Initiated in linking, assessing, monitoring, planning, and advocating to ensure that all needs were met through continuity of care
- Provided training of new staff through job shadowing and assistance in showing the process of how the paperwork and electronic health record worked
- Streamlined to assist in adult case management during a time of crisis where assistance in finding placement for displaced adults with developmental disabilities was needed
- Maintained timely electronic health records, client assessments and service plans, and Medicaid documentation
Day Treatment QP
Family Preservation Services
08.2008 - 11.2010
- Developed behavior management techniques for K, 2 and 4th graders in classroom and out of classroom through implementation of Behavior Modification, evidenced based practices, behavioral charting, and individual and group therapy
- Maintained timely client records, assessments, reviews, and treatment plans through electronic health record and computer documentation
Residential counselor
Jannie Hammit Children’s Home
06.2008 - 02.2009
- Managed 15-20 residents age 10-18 while providing counseling and behavior modification to group home of girls who were removed from their home due to abuse or neglect and were at risk of running away
Intensive In Home Case Manager, Juvenile Detention Case Manager and Project Basic counselor
Frontier Health
09.2007 - 06.2008
- Centralized and maintained a caseload on 5-6 adolescents at a time at risk of out of home placement
- Educated children and families on de-escalation techniques
- Assessed and Conducted MAYSI tool with Juvenile inmates to promote mental health needs related to incarceration
- Programmed and administered educational materials to K-6 grade students related to anger management, coping skills, social skills, friendship, and manner
Education
Graduate School - Counseling Psychology and Human services
Capella University
Bachelors of Social Work - Child Protection, child and family studies, Adolescent Addictions, Relational and Human Communication Studies emphasized in children and family communication
The University of Montana
05.2007
Skills
- Active Learning
- Self-awareness
- Positive Reinforcement
- Behavior Modification
- Collaborative Approach
- Empathy Development
- Boundary Setting
- Assertiveness Training
- Reliability Maintenance
- Patience Cultivation
- Social Skills Development
- Individualized education programs
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Attention to Detail
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Organizational Skills
- Team Collaboration
- Active Listening
- Effective Communication
- Adaptability and Flexibility
- Relationship Building
- Emotional Support
- Task Prioritization
- Self Motivation
- Interpersonal Skills
- Conflict Resolution
- Care Planning
- Goal Setting
- Professionalism
- Interpersonal Communication
- Coping Methods
- Patient Advocacy
- Adaptability
- Professional Demeanor
- Referral Coordination
Certification
End of Life Doula 2020
Qualified Mental Health Provider 2016
Licensed Baccalaureate Social Worker 2022
Timeline
Hospice Social Worker
Caris Healthcare
10.2023 - Current
Behavior Coach
AbleTo
06.2022 - 12.2023
Medical Social Worker/Community Health Navigator
Ballad Health
12.2020 - 09.2023
Mental Health Skill Building
NewHope Support Services
09.2018 - 12.2020
Mental Health Skill Building
Family Preservation Services
06.2017 - 09.2018
One Call and Customer Advocate Team (CAT)
Fedex
05.2015 - 06.2017
Lead DMHSP (Direct Mental Health Service Provider)
Creative Family Solutions
07.2013 - 07.2014
Senior Case Manager
Meridian Behavioral Health Care
05.2011 - 06.2013
Day Treatment QP
Family Preservation Services
08.2008 - 11.2010
Residential counselor
Jannie Hammit Children’s Home
06.2008 - 02.2009
Intensive In Home Case Manager, Juvenile Detention Case Manager and Project Basic counselor
Frontier Health
09.2007 - 06.2008
Graduate School - Counseling Psychology and Human services
Capella University
Bachelors of Social Work - Child Protection, child and family studies, Adolescent Addictions, Relational and Human Communication Studies emphasized in children and family communication
The University of Montana