Jacqueline Kipfer, LCSW

• Conducted comprehensive assessments to identify patient needs and develop tailored care plans.
• Provided emotional support and counseling to patients and families during end-of-life transitions.
• Collaborated with interdisciplinary teams to ensure holistic patient care and coordination of services.
• Facilitated family meetings to address concerns, provide education, and enhance communication among team members.
• Monitored patient progress and adjusted care plans in response to changing needs or circumstances.
• Assisted in resource navigation, connecting families with community services for additional support.
• Documented case notes accurately, ensuring compliance with regulatory standards and quality assurance protocols.
• Enhanced patient and family understanding of hospice services by providing thorough education and resources.
• Empowered patients to make informed decisions about their end-of-life care through compassionate counseling sessions.

Duties were the same as above.

Duties were same as above.

• Managed daily office operations, ensuring efficiency and organization.
• Processed incoming and outgoing communications, maintaining professionalism.
• Worked with Accounts Receivable and Billing
• Managed bank account and handled expense reports.
• Answered the telephone and directed incoming communications.
• Implemented improvements in data entry accuracy and reporting consistency.
• Completed clerical tasks such as filing, copying, and distributing mail.

• Provided confidential counseling services to employees, addressing personal and work-related challenges.
• Facilitated workshops on stress management and mental wellness, Office, and sexual harassment for supervisors and new employees.
• Developed individualized action plans for clients to promote emotional resilience and workplace productivity.
• Assisted with Peoplesoft implementation from an HR standpoint.
• Assisted with employee benefits.