VIRGINIA GRAVES
Fayetteville,NC
Summary
Dedicated Industry professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency. Strong customer service skills, with innovative management techniques. Well organized and diligent. Excellent written, oral, and interpersonal communication skills. Motivated team player with strong leadership skills. Proficient with POS and self motivated. Experience in reading and following plan-o-grams. #readytowork
Overview
12
12
years of professional experience
Work History
Store Manager
CosmoProf
Asheboro, NC
09.2021 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Supervised guests at front counter, answering questions regarding products.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Reported issues to higher management with great detail.
Store Associate
The UPS Store Locust Grove
Locust Grove, GA
08.2020 - 09.2021
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
- Increased customer satisfaction by providing efficient and friendly service while handling transactions.
Manager
Radiant NC
Hope Mills, NC
09.2016 - 03.2020
- Provide exceptional customer service
- Overseeing the day-to-day operations of a successful salon
- Scheduling management
- Recruiting and training new personal
- Team Management
- Project scheduling
- Market and grow the business
- Expense Management
- Profit and Loss prevention
- Complete required administrative tasks
- Handle customer complaints or concerns, as they pertain to services rendered.
- Inventory control
- Merchandising
- Cash handling
- Planograms
- Hair Styling
Stylist
FANTASTIC SAMS HAIR SALON
Fayetteville, NC
04.2015 - 09.2016
- Cutting and styling hair
- Educating clients of their specific hair needs and proper hair care
- Opening and closing of register, handling of deposits and maintenance of cleanliness of shop under the company's and NC state board of cometic arts regulations.
Stylist
Sport Clips
10.2012 - 01.2015
- Cutting and styling hair
- Educating clients of their specific hair needs and proper hair care
- Opening and closing of POS, handling of deposits and maintenance of cleanliness of shop under the company's and NC state board of cometic arts regulations.
Education
Cosmetology
Fayetteville Technical Community College
Fayetteville, NCEducator - Cosmetology Education
Montgomery’s Hairstyling Academy
Fayetteville, NCSkills
- Management (8years)
- Inventory
- Inventory Control
- Schedule Management
- Training
- Project Scheduling
- Planograms
- Hair Styling
- Profit & Loss
- Merchandising
- Expense Management
- Cash Handling
- Recruiting
- Team Management
- Basic Math
- Sales Experience
- Leadership
- Attention to Detail
- Proficient
Additional Information
I have management skills as well as excellent customer service skills. I am a very positive and outgoing energetic person. I am able to work by myself or with a team. I'm always willing to learn new things and I am willing to relocate. Thank-you for taking the time to look over my resume.
Assessments
- Identifying differences in materials, following instructions, and detecting details among distracting information., April 2020, https://share.indeedassessments.com/share to profile/ee8f93c1b40744f8aefe7b9f801bcb50eed53dc074545cb7
- Sales: Influence & Negotiation, March 2020, https://share.indeedassessments.com/attempts/9fdb2ac6d25326cc6927a229b221a06beed53dc074545cb7
- Problem Solving, March 2020, https://share.indeedassessments.com/attempts/e725c9c086cd64ac0167fc1758c869feeed53dc074545cb7
City
Fayetteville
State
NC
Timeline
Store Manager
CosmoProf
09.2021 - Current
Store Associate
The UPS Store Locust Grove
08.2020 - 09.2021
Manager
Radiant NC
09.2016 - 03.2020
Stylist
FANTASTIC SAMS HAIR SALON
04.2015 - 09.2016
Stylist
Sport Clips
10.2012 - 01.2015
Cosmetology
Fayetteville Technical Community College
Educator - Cosmetology Education
Montgomery’s Hairstyling Academy