Summary
Overview
Work History
Education
Skills
Certification
Affiliations
Timeline
Generic

Virginia Haladyna

Nashville,Tennessee

Summary

Personable and dedicated Customer Service Representative with extensive experience in high end industries. Solid team player with an upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Stitch Fix
San Francisco, CA
08.2020 - Current
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.

Front Desk Manager

Axis Chiropractic and Wellness
Austin , Texas
08.2019 - 08.2020
  • Oversaw cash and credit card payment transactions at the front desk.
  • Signed for packages, recorded deliveries and distributed to personnel.
  • Explained policies and procedures to visitors.
  • Completed basic bookkeeping and document filing.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.

Front Desk Agent

Orangetheory Fitness
Austin, Texas
11.2017 - 08.2019
  • Enhanced guest satisfaction by answering inquiries about business operations and policies, resolving concerns and developing creative solutions to guest concerns.
  • Promoted loyalty by signing customers up for the fitness program and encouraged them to continue through exceptional service.
  • Posted charges, updated accounts, and issued bills to guests.
  • Answered questions regarding fitness equipment to gym patrons and offered information on wellness strategies.

Education

Some College (No Degree) -

The Recording Conservatory of Austin
Austin, TX

Skills

  • Courteous demeanor
  • Critical Thinking
  • Positive and professional
  • Creative Problem Solving
  • Process Optimization
  • Conflict Resolution

Certification

  • Audio Engineering and Music Production Certification

Affiliations

  • Hiking
  • Reading
  • Yoga
  • Music

Timeline

Customer Service Representative

Stitch Fix
08.2020 - Current

Front Desk Manager

Axis Chiropractic and Wellness
08.2019 - 08.2020

Front Desk Agent

Orangetheory Fitness
11.2017 - 08.2019

Some College (No Degree) -

The Recording Conservatory of Austin

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Virginia Haladyna