Virginia Harrison
Wonewoc,WI
Summary
Dynamic and engaging professional with extensive experience in customer service at Rockin’ 9 Golf Course. Proven ability to handle difficult customers with patience while maintaining cleanliness and hygiene. Strong multitasking skills and a team player attitude, consistently enhancing guest experiences and fostering loyalty through exceptional service.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Bartender/Server
Rockin’ 9 Golf Course
Wonewoc, WI
08.2025 - Current
- Prepared and served a variety of beverages in fast-paced environment.
- Maintained cleanliness of bar area, adhering to safety and sanitation standards.
- Engaged guests with friendly service, enhancing customer experience and satisfaction.
- Handled cash transactions accurately, ensuring proper end-of-shift reconciliation.
- Served high customer volumes during special events, nights, and weekends.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Resolved customer complaints with empathy and professionalism, turning potentially negative experiences into positive ones.
Caregiver
Weber Haus
Wonewoc, WI
05.2024 - 02.2026
- Assisted clients with daily living activities, enhancing comfort and independence.
- Monitored client health and reported changes to healthcare professionals.
- Administered medications according to prescribed schedules, ensuring compliance.
- Maintained clean and safe environments for clients, adhering to hygiene standards.
- Trained new caregivers on protocols and best practices for quality care delivery.
- Engaged clients in social activities to promote mental well-being and companionship.
- Built strong relationships with clients to deliver emotional support and companionship.
Server
R&S Spirits and Lounge
Wonewoc, WI
03.2024 - 11.2025
- Delivered exceptional customer service, ensuring satisfaction and repeat business.
- Managed multiple tables efficiently during peak hours, optimizing workflow and service speed.
- Trained new staff on menu offerings and service procedures, enhancing team performance.
- Collaborated with kitchen staff to facilitate timely food orders and special requests.
- Maintained cleanliness and organization of dining area, adhering to health and safety standards.
- Handled cash transactions accurately, ensuring proper cash flow management at end-of-shift reconciliation.
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Bussed and reset tables to keep dining room and work areas clean.
- Prepare and serve alcoholic and non-alcoholic beverages.
Lead Store Associate
Aldi Foods
Schiller Park, IL
06.2022 - 11.2023
- Supervised daily store operations to ensure compliance with company standards and policies.
- Trained and mentored new associates on inventory management and customer service best practices.
- Implemented process improvements that enhanced store efficiency and reduced operational costs.
- Resolved customer inquiries and complaints promptly, fostering a positive shopping experience.
- Maintained a clean, safe, and visually appealing store environment for both customers and employees.
- Performed cash, card, and check transactions to complete customer purchases.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Education
Human Resources Management
Western Wisconsin Technical College
Mauston, WIHigh School Diploma -
Wonewoc-Center School
Wonewoc, WI05.2002
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Patience and tolerance
- Outgoing personality
- Cleanliness and hygiene
- Engaging personality
- Responsible alcohol service
- Payment processing
- Handling difficult customers
Certification
- First Aid and Choking Certificate
- Standard Precaution Certificate
- Fire Safety Certificate
Languages
English
Timeline
Bartender/Server
Rockin’ 9 Golf Course
08.2025 - Current
Caregiver
Weber Haus
05.2024 - 02.2026
Server
R&S Spirits and Lounge
03.2024 - 11.2025
Lead Store Associate
Aldi Foods
06.2022 - 11.2023
Human Resources Management
Western Wisconsin Technical College
High School Diploma -
Wonewoc-Center School