Open To Work
Virginia Hughes
Dispatching
Carrollton,TX
Work Preference
Summary
Dynamic office manager with expertise in dispatching and customer service. Known for strong organizational abilities and critical decision-making, contributing to streamlined operations and improved delivery efficiency. Ready to enhance productivity and support team collaboration.
Overview
2026
2026
years of professional experience
Work History
Office Manager /Truck Dispatcher
Santa Barbara Freight
Carrollton, TX
12.2024 - 02.2026
- Managed daily office operations, ensuring efficiency and adherence to company policies.
- Scheduled deliveries and pickups according to customer needs.
- Answered phone calls and responded to customer emails.
- Communicated with customers to provide delivery updates and resolution.
- Implemented office organization systems that enhanced productivity and reduced clutter.
- Oversaw inventory management, ordering supplies as needed to support operational needs.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Enhanced office operational efficiency by streamlining filing systems, resulting in easier access to critical documents.
- Coordinated transportation schedules to optimize efficiency and reduce delays.
- Monitored vehicle locations using GPS tracking systems for real-time updates.
- Managed communication between drivers and clients to ensure timely deliveries.
- Directed dispatching, routing, and tracking of five plus fleet vehicles.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Promoted teamwork among colleagues by proactively assisting others when needed.
- Provided ongoing support to drivers during shifts, addressing any issues or concerns promptly and professionally.
Tow Truck Dispatcher/VSF
Pro Tow Wrecker Service
Lewisville, TX
03.2021 - 03.2024
- Coordinated dispatch operations to ensure timely response to customer requests.
- Monitored and managed vehicle availability to optimize service efficiency.
- Utilized GPS tracking systems for real-time location updates on tow trucks.
- Resolved customer inquiries and complaints, maintaining high satisfaction levels.
- Improved response times by effectively prioritizing and dispatching tow truck assignments.
- Reduced delays by monitoring traffic conditions and providing alternate routes to tow truck operators.
- Communicated effectively with drivers to relay instructions and address issues.
- Collaborated closely with law enforcement agencies to promptly respond to accident scenes or roadside assistance needs.
- Maintained open lines of communication with drivers throughout their shifts, offering assistance as needed.
- Managed customer accounts and invoicing.
- Utilized dispatch software to enter customer orders, deliveries and receipts.
- Responsible for impounding vehicles for private property tows, arrests for police and or no insurance.
- Responsible for making sure on impouded cars that proper paperwork and ownership is provided for release of vehicle and that the fees are collected for release.
Receptionist/Administrative Assistant
JRJ Paving
Dallas, TX
- Greeted clients and managed front desk operations, ensuring a welcoming environment.
- Coordinated appointment schedules, optimizing time management for staff and clients.
- Handled incoming calls and directed inquiries to appropriate departments efficiently.
- Maintained organized filing systems, improving access to client information and documents.
- Assisted in processing payments and managing billing inquiries with accuracy.
- Supported team members by providing administrative assistance during busy periods, fostering collaboration.
- Kept reception area clean and neat to give visitors positive first impression.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Optimized resource allocation by managing inventory of office supplies and reordering as necessary.
- Organized, maintained and updated information in computer databases.
- Handled assignments independently with good judgement and critical thinking skills.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
Education
High School Diploma -
The Colony High School
The Colony, TXSkills
- Strong organizational abilities
- Prioritization and scheduling
- Telephone skills
- Logistics coordination
- Trucking dispatching
- Tracking tasks
- Critical Decision-making
- Decision-making
- Warehousing environments
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Office Manager /Truck Dispatcher
Santa Barbara Freight
12.2024 - 02.2026
Tow Truck Dispatcher/VSF
Pro Tow Wrecker Service
03.2021 - 03.2024
Receptionist/Administrative Assistant
JRJ Paving
High School Diploma -
The Colony High School