Virginia Johnson
Summary
Ambitious Quality Analyst with track record of dependability and leadership. Knowledgeable in QA methodology with proven history of reducing errors to increase quality. Proficient in preparing test cases, plans and scripts. Highly-motivated with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
24
24
years of professional experience
Work History
Lead QA Analyst
Aleron Inc
06.2022 - Current
- Write and execute manual test cases and analyze results for multiple systems including ServiceNow/ITSM, Microsoft 365, Microsoft Power Platform, Tempus and Work Nexus
- Log defects found during testing by using Jira/Confluence and Autotask
- Work with cross-functional teams to ensure quality testing through the SDLC
- Create and fix data by using IBM Notes
- Responsible for production implementations
- Monitor testing procedures to meet established item specifications, standard test methods or protocols.
QA Consultant
ROSWELL PARK CANCER INSTITUTE
10.2021 - 05.2022
- Ensure integrity of major company application by preparing user requirements, test cases and test plans and by executing testing
- Track testing and defects using ALM
- Attend meetings with business partners to pinpoint configurations needed in application
- Attend meetings with business partners to determine timeline of project.
BSA Consultant
NATIONAL GENERAL INSURANCE
05.2021 - 09.2021
- Prepare test plans and scenarios for usability testing, execute test scenarios, approve project implementation, and verify the production output upon implementation
- Responsible for verifying the accuracy of new states/products, rate revisions, projects, and production problem corrections, to ensure a quality product
- Formulate the test strategy for testing through analysis of system requirements which includes participating in meetings to discuss specifications
- Assist in project planning, incorporating system considerations for various operational areas, and submit the request for programming changes
- With supervision, coordinate and document the resolution of problems encountered during and subsequent to the usability testing.
Mortgage Fee Specialist
KEY BANK
01.2020 - 05.2021
- Verify accuracy of fees to mitigate bank costs
- Prepare disclosures and re-disclosures within 3 days
- Responsible for timelines and preparation of redisclosed documents and updating information due to change of circumstance
- Perform detailed audits of LE/CD on loans for compliance
- Manage reports to ensure timely review and reconciliation
- Reviewed client documentation and contracts for discrepancies and mistakes.
Quality Assurance Consultant
M & T BANK
01.2019 - 11.2019
- Assisted with testing updated automatic funds transfer and payment application ensuring technical issues were identified and resolved leading to a successful launch of software
- Provided support with integration of new user interfaces and applications within money transfer system
- Demonstrated ability to learn several online applications in order to test and record found defects along with methods to correct and prevent future issues.
Senior Quality Assurance Analyst
MERITAIN HEALTH INC, OF AETNA
04.2013 - 09.2018
- Assisted leading third-party administrator company with tasks related to functionality determinations, integration measures, end-to-end user experience, and regression testing
- Presented integral testing system enhancements which identified viable future business solutions
- Received recognition for providing high quality test applications checkout and production support while managing defects and proactively identifying potential risks to appropriate management individuals
- Facilitated meetings with internal entities and external business owners focused on coordinating test data, ensuring seamless transition, and executing testing within multiple test environments.
Testing Analyst Consultant
FARM CREDIT FINANCIAL PARTNERS, INC
01.2009 - 10.2009
- Furthered company objective of transitioning to new loan system by serving as primary QA tester responsible for integration, regression, and acceptance testing focusing on meeting customer's needs within system
- Ensured applications integrity by performing business process analysis, defining user requirements, and executing testing measures
- Received training to obtain expertise in operating applicable financial software for use in customer interactions when providing support with help desk tele-operations
- Supported the delivery of front-end systems through thorough review of use cases and user interface documents.
Business Systems User /Quality Assurance Test Specialist
AETNA
08.2000 - 12.2008
- Participated within team of 8-10 colleagues succeeding in testing AETNA Claim Adjudication System (ACAS) which became the modern primary claims adjudication system for nation's leading health insurers
- Improved overall proficiency with new and complex system while coordinating test data for process implementations, directing business meetings, and overseeing defect resolution efforts
- Served as quality assurance lead for code migrations, maintaining updated operations and researching test data
- Partnered with AETNA Health Funds claims department to ensure proper claims adjudication process
- Developed writing system test plans and extensive documentation documenting favorable audit results
- Recognized by manager for strong detail orientation, and excellent team leadership skills
- Fulfilled critical role in support and testing role regarding medical, dental, and hospital plans along with the Health Plan Conversion and New Business plans performing re-testing following issues corrections
- Communicated on a regular basis with coders regarding identified issues and defects requiring recoding
- Performed analysis of claims adjudication processes and communicated readiness of implementation phase, assisting with multiple launches every six-eight weeks and documenting plan testing issues in errors log.
Education
Associate of Science in Liberal Arts -
MIDDLESEX COMMUNITY COLLEGE
Middletown, CTSkills
- Requirements Analysis
- Test Case/Plan/Strategy Development
- Data Integrity & Analysis
- Manual/Functional/Regression/User Acceptance/Mobile/Cross Browser/Performance/Usability/System Modification Testing Expertise
- Test Results Interpretation
- Defect Tracking Mastery
- Integration Support
- Agile/Scrum methodology knowledge
- QA testing methodologies mastery
- Software development knowledge
- SQL knowledge
- Cross-Functional Team Collaboration
- MS Office Suite (Advanced Word and Excel; Proficiency with PowerPoint)
Community Service
CRISIS SERVICES, Buffalo, NY, Volunteer – Rape Victim Advocate, 2019
Timeline
Lead QA Analyst
Aleron Inc
06.2022 - Current
QA Consultant
ROSWELL PARK CANCER INSTITUTE
10.2021 - 05.2022
BSA Consultant
NATIONAL GENERAL INSURANCE
05.2021 - 09.2021
Mortgage Fee Specialist
KEY BANK
01.2020 - 05.2021
Quality Assurance Consultant
M & T BANK
01.2019 - 11.2019
Senior Quality Assurance Analyst
MERITAIN HEALTH INC, OF AETNA
04.2013 - 09.2018
Testing Analyst Consultant
FARM CREDIT FINANCIAL PARTNERS, INC
01.2009 - 10.2009
Business Systems User /Quality Assurance Test Specialist
AETNA
08.2000 - 12.2008
Associate of Science in Liberal Arts -
MIDDLESEX COMMUNITY COLLEGE