Virginia Johnson
The Colony,TX
Summary
Service-oriented professional versed in cultivating customer rapport to drive continuous satisfaction. Manages complex details and schedules to adhere to stringent timelines. Communicative problem-solver with excellent analysis and critical thinking skills.
Overview
16
16
years of professional experience
Work History
Salon Manager
Petsmart
Lewisville, TX
10.2018 - Current
- Maintained accurate financial records of all salon transactions.
- Managed daily salon operations, including scheduling appointments, customer service, and staff management.
- Analyzed financial data on a weekly basis to make informed decisions about budgeting and expenditures.
- Trained and supervised staff on proper customer service techniques and product knowledge.
- Conducted interviews with prospective employees prior to hiring decisions being made.
- Oversaw inventory control for retail products and supplies.
- Resolved customer complaints in a timely manner, while maintaining positive relationships with clients.
- Consulted with customers to understand needs and recommend professional services.
- Perform dog grooming services to breed standards and to client’s personal preferences
Cashier/Petcare Associate/Professional Dog Groomer
PetSmart
Frisco, TX
07.2008 - 10.2018
- Stocked shelves with merchandise when needed.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Maintained high standards of customer service.
Receptionist/Vet Technician
The Colony Animal Clinic
The Colony, TX
06.2011 - 02.2013
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Answered incoming calls, took messages, and transferred calls to appropriate personnel.
- Managed patient records including entering data into computer system, filing paperwork and updating information.
- Assisted with the collection of blood samples for laboratory testing.
- Performed basic diagnostic tests such as fecal examinations or skin scrapings.
- Assisted veterinarians with surgeries, dentistry procedures and other medical treatments.
- Cleaned kennels, cages and exam rooms; sterilized instruments; prepared surgical packs; took out trash; changed water bowls; transported animals within the hospital facility.
- Monitored vital signs of patients and recorded results in patient charts.
- Educated clients about preventive healthcare measures such as proper nutrition, grooming techniques and parasite control methods.
Education
High School Diploma -
The Colony High School
The Colony, TX06-2008
Skills
- Decision-making skills
- Communication Skills
- Phone etiquette
- Client satisfaction
- Fast learning
- Exceptional customer service
- 50 WPM Typing Speed
- 10 Key Entry
References
References available upon request.
Timeline
Salon Manager
Petsmart
10.2018 - Current
Receptionist/Vet Technician
The Colony Animal Clinic
06.2011 - 02.2013
Cashier/Petcare Associate/Professional Dog Groomer
PetSmart
07.2008 - 10.2018
High School Diploma -
The Colony High School
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