Virginia Lewis

• Assessed clients' needs, developed service plans and monitored progress towards goals.
• Provided crisis intervention support for clients in emergency situations.
• Maintained accurate case records and documentation according to agency guidelines.
• Attended court hearings as a representative of the organization when needed.
• Counseled clients on available resources within the community that could help meet their needs.
• Provided referrals to appropriate health care providers or other community resources.
• Monitored client progress through regular follow-up contacts.
• Coordinated transportation services for clients who lacked access to reliable transportation.
• Assisted with applications for government benefits such as Medicaid or Social Security Disability Insurance.
• Provided case management services including intake, assessment, crisis intervention, advocacy, referral and monitoring of families.
• Maintained up-to-date case records with case activity status.
• Adhered to ethical principles and standards to protect clients' confidential information.
• Maintained logs and electronic client records following department and agency policies for effective monitoring.
• Developed trusting relationships with social services, health care providers and governmental agencies.
• Linked clients with social services, health care providers and governmental agencies to help claim or reclaim individual autonomy.
• Assisted individuals with eligibility for available benefits.
• Transitioned clients to different providers based on progress or needs.
• Reviewed treatment plans against individual goals and healthcare standards.

• Attended meetings, training, conferences and seminars to advance professional knowledge.
• Served as client advocate and promoted ideas that aligned with client best interest.
• Joined IEP meetings to observe plan development and goal establishment.
• Complied with HIPAA and confidentiality regulations when communicating with client family members, colleagues and external contacts.
• Studied social worker application of industry values, ethics and best practices.
• Used safety and risk assessments, employing related policies and procedures.
• Met self-help group and community services representatives.
• Assisted staff with rural communities and underserved populations outreach.
• Supported social worker with client case management services.
• Participated in clinical assessments to help determine appropriate treatment options.
• Collaborated with community agencies to offer clients additional support.

• Presented clients with information, referrals and assistance accessing resources such as food, housing and transportation.
• Conducted psychosocial assessments to identify individual needs and specific social services necessary to address identified objectives and goals.
• Met community outreach goals through lead generation and conversion.
• Performed ongoing monitoring of care plans to evaluate effectiveness, documenting interventions and goal achievements and suggesting changes accordingly.

• Engages clients and establishes trusting, collaborative relationships directed toward the goal of obtaining competitive employment in the community
• Demonstrates tolerance of different levels of readiness to work by using gentle encouragement when a client appears unsure of working
• Conducts a written employment assessment (vocational profile) that includes the person's work goal, work background, interests, talents preferences, work skills, other related work factors, coping strategies, networking contacts for job search
• Teaches employment related skills as the person obtains and maintains competitive employment
• Assists individuals to find jobs that are interesting and meaningful to them and at the skill level they desire by making employer contacts that are based on consumers’ job preferences
• Develops an employment plan that includes the individuals vocational goals in the individuals ’ own words and behavioral objectives of how the consumer will meet his/her goal
• Support clients to utilize public transportation and/or provide transportation training.

• Provides direct care to children or adults with intellectual and/or developmental disabilities.
• Provides behavioral support and interventions
• Provide necessary resources and support system development
• Assist youth with activities of daily living
• Keep clients motivated to learn and provide reinforcement for achieved skills.
• Accurately keep a record of client’s progress.
• Manage challenging behaviors that occur.

Created and implemented individual treatment plan

• Provide Leadership and management
• Provide regular, consistent supervision of all residents to assure the safety and well-being
• Monitor and Observe Resident Medication Intake
• Liaison with outpatient wrap-around services
• Ensure the regular and consistent completion and appropriate necessary written documentation, including all areas of service, administration, and staffing;
• Plan, direct, monitor and evaluate the facility's activities
• Assist in developing policies and procedures for service delivery;
• Ensure service coordination and strong communication and collaboration and outpatient agencies, doctors, pharmacies, state representatives as needed relative to service delivery
• Understand policies and procedures on Resident Rights, HIPAA, access to information, privacy, safety, and health with respect to these policies, know the rights and obligations of employees and residents
• Develop and maintain respectful, cooperative working relationships to contribute to the integrated, seamless delivery of services to Crossroads Behavioral Care
• Ensure accuracy, confidentiality, and safekeeping of Facility
• Worked with adults with autism, speech delays and substance abuse disorders records