Summary
Overview
Work History
Education
Skills
Timeline
Generic

Virginia Libby

Conway,NH

Summary

Proven leader with a track record of enhancing operational efficiency and customer satisfaction at Northway Bank. Skilled in managing high-volume transactions and complex customer issues, demonstrating strong work ethic and empathy. Excelled in team collaboration, achieving significant improvements in compliance and service quality. Detail-oriented Senior Teller with Number years of experience in supervisory and banking roles. Excellent accounting and cash handling skills. Articulate and efficient. Possessing thorough knowledge of bank policies and procedures. Lead Teller successfully displaying customer-first mentality while interacting with customers. Understanding and empathetic communicator adept in connecting with others to meet banking needs. Experienced Supervisor leads team members to complete jobs on-time. Assigns tasks, trains employees, and implements company procedures. Excellent communication and listening skills. Provides leadership and vision, driving teams to meet goals.

Overview

17
17
years of professional experience

Work History

Senior Teller Supervisor

Northway Bank
10.2017 - Current
  • Resolved complex customer issues promptly and professionally, maintaining a focus on achieving positive outcomes for both the client and the bank.
  • Delivered exceptional service while managing high-volume cash transactions during peak business hours without compromising accuracy or efficiency levels.
  • Conducted thorough audits of teller cash drawers, vaults, and ATMs, contributing to branch compliance with internal controls and regulatory standards.
  • Managed reports and performed audits.

Store Manager

Family Dollar
09.2008 - 04.2016
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.

Education

General Studies - Marketing And Early Childhood Education

Kennett HIGH School
Conway, New Hampshire
06.1994

Skills

  • Strong Work Ethic
  • Efficient Task Prioritization
  • Collaboration and Teamwork
  • Empathy and patience

Timeline

Senior Teller Supervisor

Northway Bank
10.2017 - Current

Store Manager

Family Dollar
09.2008 - 04.2016

General Studies - Marketing And Early Childhood Education

Kennett HIGH School
Virginia Libby