Jolene Mushrush
Holts Summit,MO
Summary
Skilled professional brings strong people skills to customer interactions. Honest, hardworking demeanor paired with accuracy and attention to detail.
Overview
7
7
years of professional experience
Work History
Senior Teller / Vault Teller / Teller Trainer
Central Bank
Jefferson City, MO
05.2025 - Current
- Process customer transactions accurately and efficiently.
- Assist customers with account inquiries.
- Manage cash handling procedures to ensure security and compliance.
- Buy/Sell cash and coin with the Federal Reserve and bank branches.
- Assist in the commercial window when needed.
- Answer questions from bank tellers.
- Checked and serviced ATMs regularly to ensure they were operational and available for customer use.
Call Center Manager
Jefferson Bank
Jefferson City, MO
08.2019 - 05.2025
- Monitored daily operations, including call volume, average speed of answer, service levels, customer satisfaction scores, and other key metrics.
- Managed staff schedules and ensured adequate coverage for peak hours.
- Developed an incentive plan for reps that go above and beyond.
- Conducted regular team meetings to discuss performance and address concerns.
- Collaborated with other departments to resolve customer issues promptly.
- Resolved escalated customer complaints in an efficient manner while maintaining positive relationships with clients.
Education
Helias High School
Jefferson City, MOSkills
- Attention to detail
- Effective communication
- Time management
- Accuracy
- Employee support
- Strong work ethic
References
References available upon request.
Timeline
Senior Teller / Vault Teller / Teller Trainer
Central Bank
05.2025 - Current
Call Center Manager
Jefferson Bank
08.2019 - 05.2025
Helias High School