Virginia Moak
Castleton,NY
Summary
Experienced retail and clerical professional with strengths in point of sale, cash handling, self-checkout support, and customer service. Known for accuracy, teamwork, and smooth front-end operations. Detail-oriented professional with a long background in records management, document control, and data entry across healthcare and manufacturing settings. Skilled in maintaining accurate files, coordinating approvals, and supporting cross-functional teams. Focused on improving access to information, reducing errors, and keeping operations organized.
Overview
28
28
years of professional experience
Work History
Front end associate
walmart
Rensselaer, New York
03.2019 - 04.2019
- Operated cash register at Walmart front end with accurate customer transactions.
- Bagged merchandise carefully to support quick Walmart checkout service.
- Assisted shoppers with self-checkout and answered basic payment questions.
Document Clerk II
Philips Medical Systems
Latham, NY
06.2012 - 06.2013
- Created part numbers in computer system as requested by engineers for new parts
- Updated all family trees for each different model of MRI machines being manufactured
- Backed up Document Control Clerk I as needed
Documnet Control Clerk I
Philips Medical Systems
Latham, New York
01.2006 - 06.2012
- Supported Philips Medical Systems service operations with timely material releases.
- Distributed work orders to departments.
- Coordinate the review and approval process for critical engineering documents across cross-functional teams
- Streamlined document retrieval processes enhancing accessibility and reducing response times for internal requests
- Developed and implemented procedures for tracking revisions to ensure accuracy in documentation lifecycle management.
- Collaborated with engineering teams to facilitate timely updates of technical documents reflecting product changes.
- Provided assistance with inbound and outbound document processes, document sorting, logging, and work order creation.
- Maintained strict confidentiality regarding sensitive documents, ensuring access was granted only to authorized individuals.
- Weekly printed documents and engineering drawings for MRI machine work orders.
- Printed documents and engineering drawings for priority prototype orders.
- Replaced outdated engineering drawings and documents on the shop floor when new revisions were created.
Sales Associate
Fashion Bug
Rensselaer, New York
05.2005 - 08.2006
- Processed sales transactions using register and payment systems.
- Organized fitting rooms and maintained neat merchandise presentation.
- Assisted shoppers with Fashion Bug apparel selections and styling suggestions.
- Restocked clothing racks and updated floor displays.
- Supported inventory counts and stockroom organization.
- Resolved customer questions and handled service concerns professionally.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Answered incoming telephone calls to provide store, products and services information.
- Worked with fellow sales team members to achieve group targets.
- Assisted customers with product selection, sizing and styling.
- Maintained cleanliness of store environment including floors, windows, displays.
- Maintained up-to-date knowledge of store merchandise and policies.
- Processed transactions using a point-of-sale system.
- Upsold additional items based on customer interests and needs.
- Attended weekly team meetings to review performance goals and objectives.
- Assisted with nightly register shut down and creating deposit information .
Blue Card Clerk
Empire Blue Cross Blue Shield
Albany, New York
10.2003 - 10.2004
- Verified accuracy of all paperwork prior to submission for processing.
- Supported office clerical functions using word processing and other software, email and office machines.
- Received and distributed incoming mail, messages and packages to appropriate individuals
- Sent letters to physician regarding there id numbers for claims.
Data Entry Clerk
Empire Blue Cross Blue Shield
Albany, New York
08.2002 - 10.2003
- Entered member data into Empire Blue Cross Blue Shield claims systems.
- Updated provider records in secure database files.
- Performed data entry from paper documents, emails, and other sources into computer systems.
Medical Review Clerk
Empire Blue Cross Blue Shield
Albany, New York
08.1993 - 09.2002
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Received medical records from nurses and entered all new notes into system and whether appeal was approved or denied.
- Answered phones and sent call to correct nurse handling the appeal.
- Covered for medical secretary and received and distributed appeals from our NYC office physicians to correct nurse.
Federal Employees Program Coder
Empire Blue Cross Blue Shield
Albany, New York
02.1992 - 07.1993
- Reviewed medical records for Empire Blue Cross Blue Shield claim coding.
- Assigned ICD-10, CPT, and HCPCS codes for healthcare services.
- Applied coding guidelines to support claim processing and reimbursement.
- Audited coded files for missing details and correction needs.
- Accurately assigned codes using software and official print copy of code book.
- Maintained current working knowledge of CPT and ICD-10 coding principles, government regulation, protocols and third-party billing requirements.
Data Entry Clerk
Empire Blue Cross Blue Shield
Albany, New York
02.1991 - 02.1992
- Entered member data into Empire Blue Cross Blue Shield claims systems.
- Performed data entry from paper documents, emails, and other sources into computer systems.
- Verified accuracy and completeness of data entry into the database system.
Education
High School Diploma -
Maple Hill High School
Castleton, NY06-1985
Skills
- Point of sale
- Cash handling
- Self checkout support
- Register balancing
- Retail transactions
- Customer service
- Team collaboration
- Records management
- Document control
- Data entry
- Attention to detail
- Team contribution
Timeline
Front end associate
walmart
03.2019 - 04.2019
Document Clerk II
Philips Medical Systems
06.2012 - 06.2013
Documnet Control Clerk I
Philips Medical Systems
01.2006 - 06.2012
Sales Associate
Fashion Bug
05.2005 - 08.2006
Blue Card Clerk
Empire Blue Cross Blue Shield
10.2003 - 10.2004
Data Entry Clerk
Empire Blue Cross Blue Shield
08.2002 - 10.2003
Medical Review Clerk
Empire Blue Cross Blue Shield
08.1993 - 09.2002
Federal Employees Program Coder
Empire Blue Cross Blue Shield
02.1992 - 07.1993
Data Entry Clerk
Empire Blue Cross Blue Shield
02.1991 - 02.1992
High School Diploma -
Maple Hill High School