Virginia Montano
Customer Service
Tucson,AZ
Summary
Organized and dedicated In -Take Administrative Associate with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
16
16
years of professional experience
Work History
In-take Associate
A & M Personnel Services
08.2023 - 12.2023
- Streamlined the intake process by implementing efficient data entry techniques and reducing wait times for clients.
- Enhanced client satisfaction with prompt and accurate information gathering during initial consultations.
- Assisted in increasing overall efficiency by maintaining organized records of client interactions and followups.
- Supported case management teams, ensuring timely updates on new clients and relevant information for ongoing cases.
Bilingual Receptionist
Montano Patio Builders
01.2015 - 07.2023
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Assisted in the planning of office events and meetings, ensuring smooth execution and positive outcomes.
- Contributed to team success by cross-training in various administrative roles, providing backup support when necessary.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Collaborated with management to improve internal processes and procedures for better workflow optimization.
- Assisted in the onboarding of new employees by preparing orientation materials and providing guidance on company policies.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Compiled information from files and research to satisfy information requests.
- Helped office staff prepare reports and presentations for internal or client-related use.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
Banquet Server
The Party Staff
01.2011 - 01.2015
- Enhanced customer satisfaction by providing efficient and friendly service during banquet events.
- Ensured timely food delivery by effectively communicating with kitchen staff and coordinating efforts.
- Maintained a clean and organized dining area for optimal guest comfort and enjoyment.
- Assisted in setting up the event space, ensuring proper table arrangements and placement of utensils for seamless guest experience.
- Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
- Delivered outstanding service even during peak hours or challenging circumstances, receiving commendations from both clients and supervisors alike.
- Efficiently resolved guest complaints using excellent problem-solving skills resulting in satisfied customers who continued attending future events at the venue.
- Adapted to last-minute changes in event schedules or requirements, effectively modifying plans and maintaining service quality without any negative impact on guest experience.
- Supported event coordinators by actively participating in pre-event meetings, discussing setup requirements, and establishing clear communication channels.
- Boosted banquet sales through effective upselling techniques and knowledgeable recommendations on menu items or beverage options.
- Contributed to positive guest feedback by consistently delivering high-quality service in a professional manner.
- Worked with banquet manager to coordinate event set up and schedule.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Served meals to customers according to established guidelines.
- Maintained clean and safe work environment.
- Inspected dishes and utensils for cleanliness.
- Assisted customers in selecting menu items, answering questions and providing general information.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Monitored staff money handling for suspicious behaviors like card skimming.
Warehouse Associate
Sams Cost Plus
03.2008 - 12.2010
- Improved warehouse efficiency by streamlining inventory management processes.
- Reduced order processing time through effective organization and prioritization of tasks.
- Maintained a safe working environment by adhering to safety protocols and guidelines.
- Assisted in reducing product damage by properly handling and storing materials.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Assisted with reorganizing storage areas during peak seasons to accommodate changes in demand patterns or product offerings efficiently.
- Provided excellent internal customer service by working closely with other departments to address and resolve any issues related to warehouse operations.
- Worked safely around moving machinery.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Checked packages and merchandise for damage and notified vendors.
- Performed inventory control, such as counting, and stocking merchandise.
- Performed general housekeeping and cleaning tasks.
- Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
Education
Associates Degree - Business Administration And Management
Brookline College
Tucson, AZ05.2010
Skills
- Data Entry Proficiency
- Follow-Up Skills
- Information Gathering
- Client Relationship Building
- Attention to detail
- Conflict resolution
- Multitasking capabilities
- Critical thinking
- Telephone etiquette
- Process improvement
- Team collaboration
- Organizational skills
- Problem-solving abilities
- Multi-Line Phone Systems
- Insurance Verification
- Patient Scheduling
- Scheduling Appointments
- Data Entry
- Appointment Scheduling
- Documentation Review
- Referral Verification
- Invoice Preparation
- Scheduling Tests and Procedures
- Problem-Solving
- Cash Handling
- Computer Proficiency
- Appointment Setting
- Documentation and Recordkeeping
Languages
Spanish
Native or Bilingual
Timeline
In-take Associate
A & M Personnel Services
08.2023 - 12.2023
Bilingual Receptionist
Montano Patio Builders
01.2015 - 07.2023
Banquet Server
The Party Staff
01.2011 - 01.2015
Warehouse Associate
Sams Cost Plus
03.2008 - 12.2010
Associates Degree - Business Administration And Management
Brookline College
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