Virginia Morkin
La Grange,IL
Summary
Dynamic, customer-focused professional with strong experience in retail, hospitality, and client service environments. Skilled in building rapport quickly, identifying customer needs, and promoting products and services that deliver clear value. Known for creating positive first impressions, strengthening customer loyalty, and driving revenue through consultative, relationship-based selling.
Overview
7
7
years of professional experience
Work History
Front-of-House Specialist
Acreage by Stem Ciders
Lafayette, CO
09.2024 - 07.2025
- Established rapport with incoming guests, fostering a welcoming atmosphere upon arrival.
- Promoted event spaces and private bookings, generating interest and driving inquiries.
- Identified opportunities to enhance guest experiences, encouraging repeat visits.
- Handled guest feedback and resolved concerns to maintain customer satisfaction.
Front-of-House Retail Associate
Sturtz & Copeland
Boulder, CO
05.2024 - 09.2024
- Drove sales by upselling products, services, and seasonal offerings through personalized recommendations.
- Built strong, long-term relationships with regular customers, learning their preferences, and anticipating future needs.
- Delivered an elevated shopping experience by ensuring customers felt welcomed, supported, and informed.
Floor Manager
Max Aquatics
McCook, IL
01.2018 - 08.2021
- Identified customer needs and offered tailored supplementary services, increasing enrollment in programs and private lessons.
- Oversaw daily operations and team performance, ensuring efficient service and customer satisfaction.
- Acted as primary liaison between customers and staff, addressing inquiries and resolving issues promptly.
- Managed front desk operations, effectively mitigating incoming concerns and enhancing overall efficiency.
Education
Bachelor of Arts - Psychology
University of Colorado At Boulder
Boulder, CO07-2024
Skills
- Relationship-based sales
- Customer engagement and retention
- Upselling and cross-selling
- Attention to detail
- Adaptability
- Communication and active listening
- Conflict resolution
- Team leadership and training
Timeline
Front-of-House Specialist
Acreage by Stem Ciders
09.2024 - 07.2025
Front-of-House Retail Associate
Sturtz & Copeland
05.2024 - 09.2024
Floor Manager
Max Aquatics
01.2018 - 08.2021
Bachelor of Arts - Psychology
University of Colorado At Boulder