Virginia Newlun
Garden City,ID
Summary
Highly motivated and committed Medical Assistant with 10+ year experience in customer service with a proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring a unique skillset and team-building skills to a deadline-driven environment. The objective is to obtain a position enabling my strong communication, leadership and organizational skills while providing excellent customer service to benefit the overall success of the company.
Overview
10
10
years of professional experience
Work History
Medical Assistant
Saint Alphonsus Medical Group
Boise, ID
03.2021 - Current
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
- Collected blood, tissue and other laboratory specimens and prepared for lab testing.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Centrifuged blood samples as outlined in clinical protocols.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Followed physician orders to correctly administer therapeutic phlebotomy.
- Tracked collected specimens by initialing, dating and noting times of collection.
- Drew blood from veins by vacuum tube, syringe or butterfly venipuncture methods.
- Protected patients by following infection control, sharps disposal and biohazardous waste disposal procedures.
- Validated blood and specimen collection orders, alerting nurses or physicians of discrepancies between order and nursing station logs.
- Safely administered flu and pneumonia vaccinations, providing education to customers on vaccines, dosage, indications, precautions, contraindications and potential side effects.
Lead Server/Trainer
Riverside Hotel
Boise, ID
03.2018 - 05.2020
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Mentored new hires, resulting in stronger staff development and increased productivity.
Lead Server/Trainer
The Landing Hotel Restaurant & Pub
Ketchikan, AK
12.2015 - 07.2017
- Discussed proper procedures for requesting identification and provided practice opportunities to trainees.
- Observed participants and provided corrective measures for skill improvement.
- Taught staff how to deliver outstanding service to every customer without sacrificing profit objectives.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Greeted new customers, discussed specials and took drink orders.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Bussed and reset tables to keep dining room and work areas clean.
Cafe Server
Bakery Nouveau
Seattle, WA
09.2015 - 12.2015
Server
Mazzah Mediterranean Grill
Boise, ID
06.2014 - 07.2015
Lead Server
Eddie's Restaurant
Boise, ID
05.2010 - 05.2014
- Demonstrated genuine hospitality in establishing rapport with guests.
- Exemplified and trained servers to guide guests through menus while exhibiting thorough knowledge of food, special offerings, beverages, and ingredients.
- Provided continuous evaluation and feedback to FOH staff. Assigned work tasks and coordinated activities of dining room personnel to ensure expedient, courteous service to patrons. I was
- Rapidly promoted to high volume shifts as well as assigned leadership duties after repeatedly ensuring guests a satisfying, high quality experience.
Education
National Certified Medical Assistant - Medical Assisting
College of Western Idaho
Nampa, ID03.2021
Skills
- Examination Preparation
- Problem Anticipation and Resolution
- Multitasking and Prioritization
- Appointment Scheduling
- Social Perceptiveness
- Medication Administration
- Blood and Tissue Collection
- Critical Thinking
References
Kristen Rensvold, Lead Nurse at SAMG McMillan Family Practice
(208)514-6670
Kelly Clark, Lead Nurse at SAMG Meridian Health Plaza Urgent Care
(208)559-8858
Dr. Robert Perko, Medical Doctor & Supervising Provider at SAMG McMillan Family Practice
(208)866-6590
Brian Anderton, General Manager at The Riverside Hotel
(208)353-1045
Emilee Bunker, Assistant Manager at The Riverside Hotel
(208)240-2910
Alaura Kinsella, Friend
(208)794-1680
Timeline
Medical Assistant
Saint Alphonsus Medical Group
03.2021 - Current
Lead Server/Trainer
Riverside Hotel
03.2018 - 05.2020
Lead Server/Trainer
The Landing Hotel Restaurant & Pub
12.2015 - 07.2017
Cafe Server
Bakery Nouveau
09.2015 - 12.2015
Server
Mazzah Mediterranean Grill
06.2014 - 07.2015
Lead Server
Eddie's Restaurant
05.2010 - 05.2014
National Certified Medical Assistant - Medical Assisting
College of Western Idaho