Virginia Phelps
lakewood,CA
Summary
Dynamic banking professional with extensive experience at Bank of America, excelling in transaction processing and fraud detection. Proven ability to enhance customer service while maintaining regulatory compliance. Recognized for swiftly identifying fraudulent activities and efficiently handling large volumes of currency, ensuring accuracy and security in all transactions.
Overview
9
9
years of professional experience
Work History
Americas United Bank
Teller
Commerce, CA
02.2018 - 06.2019
- Completed day-to-day duties accurately and efficiently.
- Followed up on requests from customers in a timely manner.
- Performed daily reconciliation of teller drawer within established limits.
- Adhered strictly to all security procedures related to handling money at the teller window.
Teller
Bank of America
Long Beach, CA
04.2012 - 01.2018
- Processed wire transfers for customers both domestically and internationally.
- Handled large volumes of currency quickly and accurately with minimal errors.
- Identified fraudulent activity or suspicious behavior immediately reported it to management.
- Identified opportunities to refer customers to other areas of the bank for additional services.
Assistant
Elidia's Daycare
Long Beach, CA
06.2010 - 03.2012
- Monitored children during nap time, ensuring a quiet and restful environment.
- Assisted children with hygiene tasks, including handwashing and bathroom breaks.
- Conducted reading classes for children to build foundational knowledge.
- Assisted in leading and organizing activities for children such as arts, crafts, games and reading stories.
Education
Associate of Arts - Child Development
El Camino College
Torrance, CA06-2018
Bachelor of Arts - Child Development
California State University, Dominguez Hills
Carson, CASkills
- Customer service
- Cash handling
- Transaction processing
- Fraud detection
- Regulatory compliance
- Risk assessment
Timeline
Americas United Bank
Teller
02.2018 - 06.2019
Teller
Bank of America
04.2012 - 01.2018
Assistant
Elidia's Daycare
06.2010 - 03.2012
Associate of Arts - Child Development
El Camino College
Bachelor of Arts - Child Development
California State University, Dominguez Hills
Similar Profiles
Rayan KocheriansRayan Kocherians
Wells Fargo at TellerWells Fargo at Teller
Maria CastilloMaria Castillo
Prosperity Bank at TellerProsperity Bank at Teller
Abelardo MartinezAbelardo Martinez
Customer Service Representative at TellerCustomer Service Representative at Teller