Virginia Plastow
BRANDON,SD
Summary
Dynamic operations leader with a strong work ethic and a track record of mentoring teams. Skilled in problem-solving and documentation, consistently improving efficiency and accuracy in order fulfillment processes. Ready to leverage expertise to drive productivity and customer satisfaction.
Reliable team player experienced in providing comprehensive physical and emotional care to individuals. Friendly individual provides assistance with daily activities. Enjoys working with people and offers great organizational and interpersonal skills.
Reliable trainer serving unique client needs through clear communication and coordinated support functions. Consistently follows safety guidelines for lifting, exercise and transportation to avoid client injury or discomfort. Honors spirit of empathy and respect to maintain open dialogue and trust.
Overview
13
13
years of professional experience
Work History
Online Personal Shopper
Walmart
Sioux Falls, SD
08.2020 - Current
- Streamlined order fulfillment processes, improving delivery timelines and inventory accuracy.
- Trained and mentored new personal shoppers, fostering a collaborative team environment.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Helped customers locate products and checked store system for merchandise at other sites.
Food Delivery Driver
Schwan's Home Service
Sioux Falls, SD
05.2018 - 07.2020
- Delivered food orders efficiently, ensuring timely service and customer satisfaction.
- Navigated routes using GPS technology to optimize delivery times.
- Maintained vehicle cleanliness and performed routine inspections for safety compliance.
- Assisted in training new drivers on best practices for delivery protocols.
- Enhanced customer relationships through effective communication and problem resolution.
- Managed inventory of food products, ensuring freshness and quality standards were met.
- Provided excellent customer service by being friendly and courteous during interactions to increase satisfaction and loyalty.
- Fostered positive work environment by assisting fellow drivers with route planning and problem-solving.
CAP Team 2 Supervisor
Walmart
Sioux Falls, SD
10.2015 - 05.2018
- Supervised daily operations to ensure workflow efficiency and adherence to safety protocols.
- Trained and mentored team members on best practices for inventory management and stock replenishment.
- Implemented process improvements that enhanced productivity and reduced operational delays.
- Coordinated with cross-functional teams to streamline communication and resolve issues swiftly.
- Developed schedules that optimized team coverage during peak hours while maintaining operational standards.
- Led daily huddles to align team goals, communicate updates, and foster a collaborative environment.
- Ensured compliance with company policies and procedures, promoting a culture of accountability among team members.
- Coached team members for improved performance, resulting in higher productivity and overall morale.
- Fostered a positive work environment by promoting teamwork, open communication, and mutual respect among associates.
- Provided ongoing training for team members to ensure consistent application of company policies and procedures.
- Led regular team meetings to share updates, discuss challenges, and brainstorm solutions for ongoing operational success.
- Assisted in the hiring process to build a strong team capable of meeting company objectives and maintaining high standards.
Correctional Officer
Hughes County Jail
Pierre, SD
11.2012 - 09.2015
- Supervised inmate interactions to maintain order and safety within facility.
- Conducted regular inspections of housing units to identify safety hazards and security breaches.
- Managed incident reports, documenting events accurately for legal compliance and internal review.
- Implemented training programs for new officers, enhancing team preparedness and operational effectiveness.
- Collaborated with healthcare staff to ensure appropriate medical attention for inmates as needed.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Conducted routine and emergency head counts.
- Assisted in the training of new correctional officers, providing guidance on best practices and procedures.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Collaborated with fellow officers to maintain a secure environment for staff, visitors, and inmates.
- Maintained accurate records of inmate incidents or infractions using electronic databases or written logs as required.
- Conducted efficient inmate transfers, adhering to strict security protocols while maintaining order and control throughout the process.
- Monitored visitation sessions to ensure compliance with established guidelines and maintain facility security.
- Completed intake paperwork, fingerprints, and searches.
- Booked new inmates into facility and processed inmates for release.
Education
Business Administration
Southeast Technical Institute
Sioux Falls, SDAssociate of Applied Science - Business Administration
Dakota Wesleyan University
Mitchell, SDHigh School Diploma -
Mitchell Christian High School
Mitchell, SD05-1992
Skills
- Patience and empathy
- Customer service expertise
- Sales experience
- Product picking
- Attention to detail
- Problem-solving
- Strong work ethic
- Documentation and reporting
Timeline
Online Personal Shopper
Walmart
08.2020 - Current
Food Delivery Driver
Schwan's Home Service
05.2018 - 07.2020
CAP Team 2 Supervisor
Walmart
10.2015 - 05.2018
Correctional Officer
Hughes County Jail
11.2012 - 09.2015
Business Administration
Southeast Technical Institute
Associate of Applied Science - Business Administration
Dakota Wesleyan University
High School Diploma -
Mitchell Christian High School