Virginia Quintana
Knoxville,Tennessee
Summary
I'm a highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. I'm hardworking with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. I have a strong managorial background in service-focused roles. Builds loyal and satisfied clientele through proactive communication and loyalty promotions. Oversees and coordinates workflow and delegates tasks based on team strengths. Dedicated Manager bringing 15 plus years of progressive experience in industry. Collaborative team player excels in fast-paced environments.
Overview
27
27
years of professional experience
Work History
Salon Manager
Sports Clips
04.2019 - Current
- Placed inventory orders, monitored shelf stock and tracked expenses.
- Opened salon to prepare for daily demands by setting up registers, counting totals and organizing all needed supplies.
- Scheduled employees and oversaw customer appointment calendar.
- Conducted regular meetings to brief employees about salon's success and announce sales goals.
- Focused on retaining clients by keeping client report cards, which detailed personal services and purchases.
- Increased customer loyalty and brought in new customers with targeted marketing and service strategies.
- Supervised banking procedures, cash flow and accounting processes.
- Met and exceeded personal sales targets by applying excellent upselling skills and product knowledge to match each customer with optimal selections.
- Trained and mentored team members to achieve optimal performance and meet challenging business targets.
- Increased retail product revenue by demonstrating and recommending products to fulfill clients' hair needs.
- Enforced safety procedures in accordance with facility policies and government regulations.
- Addressed customer problems quickly and according to service standards.
- Scheduled employees and made sure all shifts had adequate coverage.
- Resolved guest complaints.
- Utilized successful strategies for sales, customer service and daily operations to continuously improve overall business and customer base.
- Worked with diverse customers to provide satisfactory cuts and styles appropriate to individual ages, tastes and style preferences.
- Consistently recognized by management for providing superior customer service.
- Handled staff development, budgeting and supply ordering.
- Consulted with customers to understand needs and recommend professional services.
- Established and updated schedules to meet expected coverage demands and capitalize on individual employee expertise.
Salon Owner/Operator
Virginia's Salon/Self Employed
06.2007 - 04.2020
- Kept up-to-date on regulatory changes affecting business operations.
- Kept records for production, inventory, income and expenses.
- Conferred with customers to understand needs and finalize purchase orders.
- Analyzed financial statements and trends to manage cash flow and make business decisions.
- Supervised company social media and marketing efforts to expand brand awareness and attract new customers.
- Listened to customers to understand needs and refer to optimal services.
- Greeted incoming customers and provided expert sales and service to drive revenue.
- Increased revenue by skillfully upselling and closing customer sales and driving product benefits around client needs.
- Landed new customer accounts through consistent combination of perseverance, dedicated cold calling and exceptional service.
- Handled credit and debit card payment processing to complete purchasing experience.
- Fostered relationships with customers to expand customer base and retain business.
- Presented products and services to prospective and existing customers to meet client needs.
Auditor
Marriott Hotel
01.2010 - 12.2011
- Followed established auditing processes to meet internal and regulatory requirements.
- Planned and executed follow-up audits at appropriate intervals.
- Coordinated, managed and implemented auditing projects and prepared for evaluation.
- Analyzed data and findings to prepare reports detailing financial information.
- Tracked funds, prepared deposits and reconciled accounts.
Operations
Bank of Las Vegas
02.1998 - 12.2000
- Reviewed operations reports to understand numbers and trends.
- Acted as liaison between sales, operations and crews.
- Assisted with daily cash and ATM balancing.
- Assisted clients with issues or requests and mentored employees on customer service techniques.
- Conducted cash and key audits for controls and compliance.
- Communicated with Branch Operations Manager to inform of quality control checks and findings.
- Implemented and regularly reviewed financial controls to generate accurate and reliable financial data.
- Prepared cash flow projections, cost analysis and monthly, quarterly and annual reports.
- Prepared internal and regulatory financial reports, balance sheets and income statements.
Education
AHC Barber & Beauty College
Everett, WA05.2009
Associate of Arts -
Luna Community College
Las Vegas, NM05.2004
Skills
- Organizing and Preparing Meetings
- Effective Multitasking
- Time Management
- Decision Making
- Brand Promotion
- Team Collaboration
- Interpersonal Communication
- Shift Scheduling
- Customer Service
- Shift Management
- Employee Training
- Meetings and Reservations
- Budget Preparation
- Complaint Resolution
- Training Staff
- Inventory Management
- Staff motivator
- Employee Recruiting
Education and Training
Las Vegas, NM,Everett, WA
Timeline
Salon Manager
Sports Clips
04.2019 - Current
Auditor
Marriott Hotel
01.2010 - 12.2011
Salon Owner/Operator
Virginia's Salon/Self Employed
06.2007 - 04.2020
Operations
Bank of Las Vegas
02.1998 - 12.2000
Associate of Arts -
Luna Community College
AHC Barber & Beauty College
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