Virginia Ramirez
North Las Vegas,NV
Summary
Dynamic individual with hands-on experience in Case Management and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
13
13
years of professional experience
Work History
Case Manager/CHW
Nevada Behavioral Health Systems
Las Vegas, NV
07.2024 - 12.2025
- Facilitated crisis intervention for clients in distress to stabilize situations.
- Assessed client needs and developed personalized care plans.
- Educated clients and families on mental health resources and coping strategies.
- Advocated for client needs within community resources to enhance service access.
- Documented case notes and maintained accurate records in compliance with regulations.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Coordinated services with multidisciplinary teams to ensure comprehensive support.
Driver
Uber Drivers Network
Las Vegas, NV
06.2021 - 05.2024
- Delivered safe and timely transportation for passengers across diverse routes.
- Navigated efficiently using GPS technology to optimize travel times.
- Ensured vehicle cleanliness and maintenance to uphold safety standards.
- Provided exceptional customer service, addressing passenger inquiries and concerns.
- Monitored and reported any incidents or issues to maintain overall safety compliance.
- Implemented feedback mechanisms to enhance rider experience and satisfaction.
- Followed all relevant traffic laws and safety regulations.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
Parent Leader
Kids and Families Together
Ventura, CA
06.2019 - 04.2021
- Developed resources for families navigating educational systems and support services.
- Collaborated with community organizations to address family needs and promote available resources.
- Facilitated family engagement programs to enhance communication between parents and school staff.
- Mentored new Parent Partners in best practices for community outreach and support initiatives.
- Provided training sessions for parents on advocacy skills and effective communication strategies.
- Connected families with community resources to address various challenges such as housing, food insecurity, and healthcare access.
- Helped parents developing coping skills and plans for routine and crisis situations.
- Utilized experience in child welfare system to better serve parents.
- Established partnerships with local organizations to expand available support networks for families.
- Managed case records with diligent documentation of services provided, progress made, and ongoing needs assessments for families served.
- Assisted parents in navigating the special education process, ensuring timely evaluations and appropriate services.
PAL Program Coordinator / Parent Partner
Aspiranet
Camarillo, CA
01.2014 - 06.2019
- Parent Partner
- Child Welfare
- Assist families navigating the Child Welfare System.
- Model effective Parenting Techniques.
- Provide one on one weekly visit.
- Assist families in developing service plan goals.
- Provide training to families in (Parenting, life, communication, effects of substance abuse, domestic violence, budgeting skills etc.)
- Help families obtain leadership skills.
- Complete Weekly documentation, monthly reports.
- Work with all other home visitors to obtain a positive work relationship.
- Coordinate and maintain good communication with all service providers and involved with families.
- Serve as a positive leader within the agency as well as community.
Industrial Maintenance Technician
Goodwill Industries
Fillmore, CA
02.2013 - 01.2014
- Industrial Technician / Team Leader
- Received, maintained and stocked merchandise on a daily basis.
- Cleaned, organized, maintained, and sanitized bathrooms and work area.
- Managed other Industrial Technicians to ensure all Center's Standard Operating Procedures were followed.
- Trained new members on policies and procedures.
- Documented and reported non-conformances within the Center.
- Completed Maintenance Reports as required.
Front Desk Receptionist
Prototypes Women's Center
Oxnard, CA
09.2012 - 02.2013
- Greeted and assisted visitors, ensuring positive first impressions.
- Managed multi-line phone system, directing calls efficiently to departments.
- Scheduled appointments and maintained calendars for staff members.
- Processed incoming and outgoing mail, ensuring timely distribution.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Coordinated office supply inventory, maintaining adequate stock levels.
Education
No Degree - Social Work
University of Phoenix-Online Campus
Phoenix, AZ06-2027
High School Diploma -
Career Online High School
Florida01-2018
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Verbal and written communication
- Office organization
- Problem-solving
- Case management
- Case documentation
- Organization and multitasking
- Relationship building
- Care coordination
- Client advocacy
- Case planning
Timeline
Case Manager/CHW
Nevada Behavioral Health Systems
07.2024 - 12.2025
Driver
Uber Drivers Network
06.2021 - 05.2024
Parent Leader
Kids and Families Together
06.2019 - 04.2021
PAL Program Coordinator / Parent Partner
Aspiranet
01.2014 - 06.2019
Industrial Maintenance Technician
Goodwill Industries
02.2013 - 01.2014
Front Desk Receptionist
Prototypes Women's Center
09.2012 - 02.2013
No Degree - Social Work
University of Phoenix-Online Campus
High School Diploma -
Career Online High School