Virginia Roberts
Wee Walkers Daycares
Jacksonville,FL
Work Preference
Desired Job Title
Customer Service Representative
Work Type
Full Time
Minimum Desired Compensation
$23/hr
Important To Me
4-day work weekPaid sick leave401k match
1
Certification
26
years of professional experience
To obtain employment with a company that allows the opportunity to provide quality caring service and the potential for growth within that company. Professional with deep expertise and readiness for leadership. Proven track record in driving business growth and operational efficiency. Strong focus on team collaboration and delivering impactful results. Known for reliability, adaptability, strategic vision, and effective problem-solving. Skilled in business management, financial planning, and customer relations.
Work History
Owner/Director/Teacher/Nutritionist
26 Years 4 Months- Responsible for handling all overhead and managerial responsibilities to include recruitment, training, financial management, and other duties involving leadership. Created academically, stimulating activities for children with or without special needs and disabilities. Prepared and served healthy and nutritional meals. Provided transportation and administered medication as needed.
Customer Service Representative (CSR)
2 Years 1 Month- Answering calls and provides quality care service to Medicare members by assisting with benefits and eligibility related to their healthcare plan. Help with questions about the Annual Enrollment Process as well as addressing concerns about policy changes. Assist with locating Primary Care Physicians and Pharmacies that meets member's medical needs.
Home Health Aide (HHA)
1 Year 2 Months- Provided excellent, loving, respectful, quality care to clients with special needs and/or disabilities, and mental or behavior illness including Dementia, Schizophrenia, Bipolar Disorder, Alzheimer's Disease as well as other illnesses and personalities; assisted with daily living activities to include, but not limited to, preparing meals, medication reminder, errands, activities, comfort care, bathing, personal hygiene, check/change briefs, and/or assist to restroom. Light household duties as needed.
Designated Care Manager (Memory Care)
7 Months- Provided special care to residence in the reminiscing department while offering love and respect based on each personal needs.. Focused on learning and meeting each resident's unique needs; respected resident's personal preference so that they can live comfortably and on their own terms; assisted with housekeeping, laundry, dining service, daily activities, and provided emotional support.
Direct Support Professional
1 Year 8 Months- Provided assistance with daily activities such as meal preparation and planning, appointments (personal and medically); assisted nurses with administering medication, conducted stimulating activities, and helped with personal care & hygiene; provided a healthy and safe environment that promoted self-help and a sense of well-being.
Education
Certificates - CNA/HHA
Certificate - First Aid and CPR
Associate - Registered Nursing
Certificate - Business Administration
Associate - Information Science
High school or equivalent - Education
Certificate - Business Data Entry
Skills
Excellent Communication Skills (10+ years)
Office Management (10+ years)
Customer Service (10+ years)
Leadership Development (10+ years)
Training & Development (10+ years)
Home Health (5 years)
Customer Care (10+ years)
Call Center (10+ years)
Customer Support (10+ years)
Medicare
Certification
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Assessments
- Nursing Aide Skills — Expert
- August 2019
- Providing nursing aid to patients using knowledge of relevant equipment and procedures.
- Full results: https://share.indeedassessments.com/share_to_profile/939e5b34e11b7e1d78f7502c09de610eeed53dc074545cb7
- Direct Care — Highly Proficient
- November 2019
- Showing sensitivity and enthusiasm while providing care to patients.
- Full results: https://share.indeedassessments.com/share_assignment/ee83w5lz7-kzknw
Personal Information
- Title: Customer Care Specialist
- Availability: Willing to relocate: Anywhere
- Work Permit: Authorized to work in the US for any employer
Timeline
Customer Service Representative (CSR)
HGS
09.2019 - 10.2021Read More
Home Health Aide (HHA)
Rescare Senior Care
06.2018 - 08.2019Read More
Designated Care Manager (Memory Care)
Sunrise Senior Living
11.2017 - 06.2018Read More
Direct Support Professional
The MENTOR Network
03.2014 - 11.2015Read More
Owner/Director/Teacher/Nutritionist
Wee Walkers Daycares
06.2000 - CurrentRead More
A. Phillip Randolph Skills Center
Certificate from Business Data Entry
Read More
Jean Ribault Senior High School
High school or equivalent from Education
Read More
Florida Community College
Associate from Information Science
Read More
ITT Career Business School
Certificate from Business Administration
Read More
Concorde Career Institute
Associate from Registered Nursing
Read More
American Heart Association
Certificate from First Aid and CPR
Read More
Nursing Certificate Online
Certificates from CNA/HHA
Read More