Virginia Shannon
Wickliffe
Summary
Dedicated and detail-oriented professional with strong interpersonal skills and a proven ability to manage responsibilities efficiently. Equipped with a solid educational background and hands-on experience supporting individuals and care teams to achieve goals. Committed to delivering high-quality service, maintaining confidentiality, and fostering positive outcomes.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Patient Service Specialist
Cleveland Clinic
08.2024 - Current
- Perform patient registration, visit preparation, telephone triage, Medicaid and Medicare insurance verification, co-pay collection, patient and record tracking, scheduling, arrival and/or departure desk activities and screening and scheduling of interpreter services
- Experience with Electronic Health Record (EHR) system, EPIC
- Recruit, enroll and educate patients on MyChart and Appointment Pass
- Create a welcome and professional environment, interact with patients and ensure stellar patient experiences
- Enter and maintain confidential patient information.
- Ensured HIPAA compliance by maintaining strict confidentiality of patient information while handling sensitive documents.
Qualified Mental Health Specialist
Signature Health Inc.
09.2022 - 10.2024
- Provides community-based mental health and other supportive counseling services.
- School based case manager, that provides assistance in the classroom, during school hours, to clients on a caseload.
- Experience with children to adults ages 4 years old to 99 years old.
- Experience with Mental Health, Behavioral Health and Intellectual Developmental Disabilities.
- Community based, home based and school based appointment scheduling.
- Assessing clients needs and social support systems.
- Connecting clients to resources, along with assisting and advocating.
- Transportation assistance to groups, work, school, grocery shopping, doctor’s appointments, etc.
- Offers a continuum of recovery and mental health programs and services for all people, at any age or stage of life.
- Detail-oriented Data Entry experience in accurately inputting and verifying large volumes of data in Excel and Care Plans.
- Experience with Electronic Health Record (EHR) system, EPIC and Therapy Notes
- Ensured compliance with documentation standards, completing accurate and timely progress notes for each client interaction.
Qualified Mental Health Specialist
HWS Best Health Counseling
11.2023 - 07.2024
- Collaborated with interdisciplinary teams to provide comprehensive care for clients in various settings, such as school based and community based.
- Improved client outcomes by developing and implementing individualized treatment plans tailored to their specific needs.
- Aided clients in achieving personal goals by providing support, guidance, and practical assistance.
- Enhanced therapeutic relationships through active listening, empathy, and effective communication skills.
- Provided clients with recommendations to community resources.
- Observed and monitored client behavior and responses to treatment.
Phlebotomy Technician
Cleveland Clinic
09.2017 - 05.2020
- Performs all patient services and requires blood and sample collections; such as tracking, transports and processing on all patients.
- Knowledge of all blood collection procedures such as, venipunctures, capillary, and foot draws on patients.
- Knowledgeable in hemoglobin testing, blood pressure and pulse reading.
- Experience with EPIC systems.
- Improved patient satisfaction by providing efficient, accurate, and timely blood draws.
- Tracked collected specimens by initialing, dating, and noting times of collection.
Phlebotomy Technician
American Red Cross
10.2016 - 01.2018
- Performed venipuncture on donors at blood drives throughout 19 different counties.
- Prepare, label bags (doubles, triples, quads) and transport blood back to facility/lab for further testing.
- QC testing on equipment being used.
- Knowledgeable in hemoglobin testing, blood pressure and pulse reading.
- Some knowledge of Apheresis machines.
- Collected fluid or tissue samples by using appropriate collection procedures.
- Reduced patient anxiety by using effective communication skills and demonstrating empathy during blood draws.
PSE Mail Processing Clerk/Mail Carrier
United States Postal Service
11.2015 - 01.2018
- Sort, process and distribute mail
- Collecting outgoing mail
- Run Machinery in Plant/Distribution Warehouse
- Deliver mail and parcels to houses and businesses on routes, on foot and by mail delivery truck.
Care Provider
Family Based
06.2012 - 09.2017
- Assisting individuals with intellectual developmental disabilities.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Helped with home management tasks, meal preparation, grocery shopping, and routine cleaning.
- Organized medication and provided reminders according to schedule.
- Promoted social, emotional, and physical health through diverse activities.
- Arranged transportation and accompanied patients to doctors' offices and errands.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
Education
Bachelor of Social Work - Social Work
Cleveland State University
Cleveland, OH05-2026
Associate of Arts - Liberal Arts & Sciences
Cuyahoga Community College
Highland Hills, OH12.2023
EMT Basic Certification - EMT
Cuyahoga Community College
Cleveland, OH12.2018
Skills
- Case Management
- Clinical Documentation
- EHR Systems
- Epic
- Behavioral Health
- Treatment Planning
- Microsoft Excel
- Insurance Verification
Certification
- Certified Emergency Medical Technician
- Certified Phlebotomy Technician
- Certified Medication Aide
- Child Abuse Prevention Certification
- BLS/CPR/AED- AHA Certification
- First Aid Certification
- DODD Independent Provider Certification
Timeline
Patient Service Specialist
Cleveland Clinic
08.2024 - Current
Qualified Mental Health Specialist
HWS Best Health Counseling
11.2023 - 07.2024
Qualified Mental Health Specialist
Signature Health Inc.
09.2022 - 10.2024
Phlebotomy Technician
Cleveland Clinic
09.2017 - 05.2020
Phlebotomy Technician
American Red Cross
10.2016 - 01.2018
PSE Mail Processing Clerk/Mail Carrier
United States Postal Service
11.2015 - 01.2018
Care Provider
Family Based
06.2012 - 09.2017
EMT Basic Certification - EMT
Cuyahoga Community College
Bachelor of Social Work - Social Work
Cleveland State University
Associate of Arts - Liberal Arts & Sciences
Cuyahoga Community College
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