Virginia Thompson
Arizona City,AZ
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
16
16
years of professional experience
Work History
Customer Service Representative
Synchrony Bank
Phoenix, US
02.2024 - Current
- Assisting with new ideas for better interactions with merchants and customers.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Server/Trainer
Olive Garden
Casa Grande, US
04.2020 - 01.2024
- Upselling featured menu items and drink specials, to increase my overall sales
- Building a reputation for excellent service with returning customers and positive reviews.
- Assisted with troubleshooting network issues related to servers.
Server
Mancuso's Italian Restaurant
Phoenix, US
01.2018 - 03.2020
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Monitored dining room for cleanliness and proper set-up at all times.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Handled money transactions accurately while following company procedures for handling cash payments.
Flight Attendant
Frontier Airlines
Denver, US
05.2015 - 12.2017
- Integration of time management, safety/first aid, CPR, and emergency responses into daily routine.
- Teamed up with different employees every flight to provide a comfortable and safe environment for passengers.
- Provided safety instructions to passengers prior to takeoff and landing.
- Monitored cabin environment throughout flight, checking seatbelts and ensuring passenger comfort.
Manager
Red Raven Restaurant
Williams, US
10.2008 - 05.2015
- Collaborated with a web designer to update the website and create social media networks.
- Coached, mentored and trained team members in order to improve their job performance.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards and procedures.
Medical Assistant
North Country HealthCare
Williams, US
01.2012 - 01.2015
- Maintained electronic medical charts with updated medication lists, medical history, insurance, preauthorizations, and test results.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
Education
Associate's degree - Medical Technology
Coconino Community College
Flagstaff, AZ08.2012
Skills
- Hospitality
- Sales
- EMR systems
- Insurance verification
- Restaurant Management
- Multi-line phone systems
- Complaint resolution
- Scheduling
- Data Entry
- Microsoft Office expertise
- Service Upselling
- Retail sales customer service
- POS systems expert
- Mortuary operations
- First Aid
- Organization and Time Management
Timeline
Customer Service Representative
Synchrony Bank
02.2024 - Current
Server/Trainer
Olive Garden
04.2020 - 01.2024
Server
Mancuso's Italian Restaurant
01.2018 - 03.2020
Flight Attendant
Frontier Airlines
05.2015 - 12.2017
Medical Assistant
North Country HealthCare
01.2012 - 01.2015
Manager
Red Raven Restaurant
10.2008 - 05.2015
Associate's degree - Medical Technology
Coconino Community College