Virginia Toca
Goodyear,Arizona
Summary
Results-oriented individual with a passion for continuous learning and innovation, a positive attitude, problem-solving skills, multitasking, and a strong work ethic. Strengths in verbal and written communication, and experienced in interpreting documents and spoken words in Spanish and English.
Overview
7
7
years of professional experience
Work History
Part-Time Office Manager
GM Building Solutions
Glendale, AZ
02.2024 - Current
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Ensured compliance with applicable laws regarding employment practices.
- Responded to customer inquiries via phone or email in a professional manner.
- Maintained filing system for records, correspondence and other documents.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
Associate
Amazon
Seattle, WA
09.2020 - Current
- Analyzed financial data to identify trends and areas for improvement.
- Collaborated with other departments to ensure successful product launches.
- Managed multiple tasks simultaneously while maintaining attention to detail.
- Assisted customers with selecting items and answering questions about products.
- Provided customer service support for inquiries, complaints, and returns.
- Handled incoming calls from customers regarding orders or other inquiries.
- Maintained records related to sales for store management.
- Recommended, selected and located merchandise based on customer desires.
- Described merchandise and explained use, operation and care.
Associate
Elwood Staffing
Seattle, WA
01.2020 - 09.2020
- Ensured compliance with company safety regulations at all times while on the job.
- Trained new associates on store operations, policies, and procedures.
Warehouse Inventory Associate
Seattle Gourmet Foods
Seattle, WA
11.2018 - 12.2019
- Developed and implemented efficient systems for tracking inventory levels.
- Prepared items for shipment by packing them securely with appropriate materials.
- Received, unpacked, inspected, and stored goods in designated areas.
- Implemented strategies for improving efficiency within the warehouse operations process.
- Processed orders, returns, transfers, and other transactions using computer software programs.
- Inspected incoming materials for damage.
ICQA Warehouse Associate
Kings command
Seattle, Washington
10.2017 - 10.2018
- Packed goods for shipment in accordance with customer instructions.
- Performed daily cycle counts to ensure inventory accuracy.
- Analyzed root causes of errors in order fulfillment process and implemented corrective actions where required.
- Monitored stock levels and reordered supplies when necessary.
- Handled hazardous materials safely following prescribed regulations.
- Communicated effectively with team members on matters related to work assignments.
- Received and processed incoming shipments, verifying accuracy of items against purchase orders.
- Assembled customer orders from stock ensuring that the correct number and types of products were picked accurately.
- Maintained accurate and up-to-date records of all inventory transactions.
Education
High School Diploma -
Peoria Accelerated High School
Peoria, AZ05-2016
Some College (No Degree) - Medical Physiology
University Of Morelia
Morelia,Michoacan.MexicoSkills
- Billing
- Vendor engagement
- Bookkeeping
- Information protection
- Customer service
- Employee supervision
- Compliance monitoring
- Office administration
- Regulatory compliance
- Organizational skills
- Inventory control
- Warehouse operations
- ISO standards
- Product inspection
- Statistical process control
- Standard operating procedures
- Inventory tracking
- Attention to detail
- Problem-solving abilities
- Verbal and written communication
- [Language] translation
Timeline
Part-Time Office Manager
GM Building Solutions
02.2024 - Current
Associate
Amazon
09.2020 - Current
Associate
Elwood Staffing
01.2020 - 09.2020
Warehouse Inventory Associate
Seattle Gourmet Foods
11.2018 - 12.2019
ICQA Warehouse Associate
Kings command
10.2017 - 10.2018
High School Diploma -
Peoria Accelerated High School
Some College (No Degree) - Medical Physiology
University Of Morelia