Virginia VITTUR
Cartersville,GA
Summary
Dynamic and successful at applying skills in busy environments. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Diligent customer service with over 20 years of experience maintaining seamless business operations. Smoothly administers budgets, trains staff and monitors procedures to maximize efficiency and balance objectives with operational requirements. Exceptional skills in inventory management, loss prevention and vendor negotiation. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
Work History
Customer Service Manager
MARIETTA WRECKER SERVICE
MARIETTA, GA
06.2014 - 05.2023
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Maintained knowledge of company products and services to promptly resolve complaints and concerns.
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
- Evaluated employee job performance and motivated staff to improve productivity.
- Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
- Led team engagement to assist cross-functional departments and achieve goals.
Education
Some College (No Degree) - Business
Clayton State University
Morrow, GASkills
- Verbal and Written Communication
- Performance Evaluations
- Decision Making
- Positive and Constructive Feedback
- Time Management
- Team Building and Leadership
- Handling Escalations
- Work Prioritization
- Scheduling and Coordinating
- MS Office
- Computer Skills
- Customer Service
- Complex Problem Solving
- Budget Management
- Documentation and Reporting
- Calm Under Pressure
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Service Manager
MARIETTA WRECKER SERVICE
06.2014 - 05.2023
Some College (No Degree) - Business
Clayton State University
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