Virginia Washington
Insurance Assistant
Varnville,SC
Summary
Focused and dedicated insurance professional with 1 1/2 years of experience providing superior customer service and rates for commercial policies. Partners with agents to build long-term relationships and develop strategic plans to aid clients with coverage needs.
Overview
18
18
years of professional experience
Work History
Insurance assistant
- Performs administrative tasks for an insurance agent
- Their job duties include handling customer phone calls, producing reports for the agent, it’s our job to research and find all pervious notes to help assist the insured/agent
- Accuracy, and helping customers file new claims.We assist with reinstatement policy
- We communicate with processing and underwriter team.
Insurance Agent
Liberty Mutual Insurance
Fairfield, OH
10.2021 - Current
- Engaged customers and provided high level of service by carefully explaining details about documents.
- Calculated premiums and answer the base billing questions
- Explained policyholders, answering questions or concerns.
- Responded to customer inquiries and problems to promote great service.
- Received underwriting completing endorsement for insurance.
Administrative Assistant
Waste Managment
Ridgeland, SC
10.2020 - 07.2021
- Welcomed office visitors warmly and alerted staff to arrivals of scheduled appointments
- Performed general office duties, including answering multi-line phone system, routing calls, delivering messages to staff and greeting visitors
- Verified track sheet and communicated with transloaders to monitor accuracy of loaded products
- Maintained tidy work area to reduce likelihood of accidents
- Operated weigh scales and issued tickets when necessary.
Office Clerk
United State Post Office
Ridgeland, SC
06.2017 - 01.2020
- Carried out administrative tasks by communicating with clients, distributing mail and scanning documents
- Prepared packages for shipment, pickup and courier services for prompt delivery to customers
- Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
Assistant Manager
Gate Petroleum Company
Hampton, SC
05.2007 - 03.2015
- Created organization systems for inventory control, merchandising, financial reports and schedules, dramatically increasing operational efficiency
- Reduced corporate costs by developing and implementing improved merchandising, receiving and maintenance procedures
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
Education
Diploma -
Wade Hampton High School
05.2004
Skills
- Office administration
- Documentation and reporting
- Mail handling
- 35 WPM typing speed
- Scheduling
- Records management
- Insurance Sales
- Insurance Verification
- Policy Adjustment Knowledge
- Customer Follow-Up
- Cross-Selling and Upselling
- Policy Renewals
- Critical Thinking
- Client Prospecting
Timeline
Insurance Agent
Liberty Mutual Insurance
10.2021 - Current
Administrative Assistant
Waste Managment
10.2020 - 07.2021
Office Clerk
United State Post Office
06.2017 - 01.2020
Assistant Manager
Gate Petroleum Company
05.2007 - 03.2015
Diploma -
Wade Hampton High School
Insurance assistant
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