Virginia Wilkin
Summary
Passionate and detail-oriented professional in entertainment administration, specializing in VIP sales for concerts and events. A background in the fast-paced entertainment industry has honed my skills in project management, creative solutions, and effective communication.
Overview
6
6
years of professional experience
Work History
VIP LEAD
House of Blues Orlando
01.2020 - Current
- Assisted with the development of the VIP program, playing an integral role in sales and guest service strategies, generating over $1,000,000 for the company in 2023
- Creates and maintains detailed spreadsheets using various programs (Excel, Ticketmaster, SevenRooms, etc) to track VIP sales, seating arrangements, and client feedback, optimizing efficiency and accountability
- Works closely with the Box Office, coordinating seamless ticketing operations and collaborating to ensure guest satisfaction
- Successfully manages high-pressure situations, such as regularly resolving last-minute customer concerns with professionalism
- Received recognition from senior management for outstanding leadership and contributions to the success of the VIP program.
CHARACTER PERFORMER/SUPERVISOR
House of Blues Orlando
03.2019 - 11.2019
- Managed daily operations of character performances, including scheduling, costume maintenance, and performance logistics
- Maintained detailed catalogs of all show times, performances, and copywritten music for annual reporting
- Interacted in costume daily with hundreds of diverse guests.
CAST MEMBER - GUEST SERVICES
Walt Disney World
01.2018 - 01.2019
- Worked to ensure guest satisfaction and serve as a reliable source of information in a fast-paced and interactive environment
- Organized payment transactions with accuracy for auditing and accounting at the end of each shift.
Education
BACHELOR OF FINE ARTS - Directing/Acting
Central Michigan University
Mount Pleasant05.2018
Bachelor of Fine Arts - Directing/Acting
Central Michigan University
Mount Pleasant, MI05.2018
Skills
- Office Administration
- Microsoft Office Proficiency
- Ticketmaster Proficiency
- Interdepartmental Collaboration
- Budgeting
- Problem-Solving
- Event Booking
- VIP Experience Sales
- Stage Managing
- Stage Directing
Timeline
VIP LEAD
House of Blues Orlando
01.2020 - Current
CHARACTER PERFORMER/SUPERVISOR
House of Blues Orlando
03.2019 - 11.2019
CAST MEMBER - GUEST SERVICES
Walt Disney World
01.2018 - 01.2019
BACHELOR OF FINE ARTS - Directing/Acting
Central Michigan University
Bachelor of Fine Arts - Directing/Acting
Central Michigan University
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