VIRGINIA WINSTON
Kenner,LA
Summary
Effective customer service, equipped with skills and knowledge for successfully engaging customers and staff in friendly manner and maintaining mutual respect. Approachable and excellent listener, consistently setting positive example for customer service and problem resolution. Anticipate needs of guests and offer recommendations for improving customer service. Good understanding of slot procedures and mechanics to resolve issues with machines. Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.
Overview
13
13
years of professional experience
Work History
Team Leader
Academy Sports Outdoors
06.2022 - 11.2023
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Built strong relationships with customers through positive attitude and attentive response.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
Sales Associate
Home Depot
02.2021 - 05.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged with customers to effectively build rapport and lasting relationships.
SHIFT LEADER
Sonic drive inn
06.2019 - 01.2020
- I made sure that everyone at work had everything they need to run a smooth shift
- I handled customer complaints.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Trained new employees and delegated daily tasks and responsibilities.
- Completed cash and credit card transactions accurately using POS software.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Developed strong communication skills among staff members by encouraging open dialogue during shift meetings or one-on-one discussions.
- Assisted managers in setting goals for each department within the store and monitored progress toward those objectives regularly.
MANAGER
Taco bell
02.2014 - 03.2018
- I opened and closed the store
- I did the truck counts
- I ran a team of 5 to 6 crew members
- I did the end of night close paperwork.
- Accomplished multiple tasks within established timeframes.
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
- Maximized performance by monitoring daily activities and mentoring team members.
- Controlled costs to keep business operating within budget and increase profits.
- Cross-trained existing employees to maximize team agility and performance.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
FRONT DESK RECEPTIONIST
Extended Stay
01.2011 - 02.2015
- Overnight check-ins
- Clean rooms
- Laundry.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Completed all tasks in compliance with company policies and procedures.
- Maintained accurate records of visitor logs for security purposes and compliance with company policies.
- Increased guest retention by maintaining a welcoming and organized reception area.
Education
HIGH SCHOOL DIPLOMA -
Paul A Brown
Beaumont, TXSkills
- Team motivation
- Organization
- Multitasking
- Verbal communication
- Problem-solving
- Task prioritization
- Rules enforcement
- Customer relations
- Coordinate supplies
- Troubleshoot service issues
- Attention to Detail
- Teamwork and Collaboration
- Problem-Solving
- Team Supervision
- People Management
- Conflict Resolution
- Mentoring
- Leading Team Meetings
- Issue Resolution
- Flexible Schedule
- Cash Handling
- Giving Constructive Feedback
- Sales expertise
Timeline
Team Leader
Academy Sports Outdoors
06.2022 - 11.2023
Sales Associate
Home Depot
02.2021 - 05.2023
SHIFT LEADER
Sonic drive inn
06.2019 - 01.2020
MANAGER
Taco bell
02.2014 - 03.2018
FRONT DESK RECEPTIONIST
Extended Stay
01.2011 - 02.2015
HIGH SCHOOL DIPLOMA -
Paul A Brown