Virginia Woody

• Handled inbound contacts and provided customer service according to departmental policies and procedures.

• Wiring numbers to cable pairs on the frame in order for customers to have dial tone on their phones.

Dispatched technicians to wire and complete special services

• Responded to customer inquiries with patience and positivity to establish excellent first impression.
• Connected callers with appropriate professional, department or business.
• Operated switchboard and routed incoming calls to appropriate departments.
• Maintained accurate records of calls placed and received.