Virginia Wright
Hazel Park,MI
Summary
Support program operations by applying strong document management and resource coordination skills to day-to-day needs. Conscientiously address any need and resolve concerns to promote efficiency and maximize service outreach. Proven relationship-building and planning abilities.
Overview
10
10
years of professional experience
1
1
Certification
Work History
HUD Certified Housing Counselor
OLHSA
Pontiac, MI
08.2023 - Current
- Provide one-on-one counseling in the areas of foreclosure prevention and pre purchase matters.
- Provide group education - Home buying, financial literacy and rental topics
- Assure compliance with Federal Grant stipulations
- Assure services meet industry standards of quality and content
- Maintained updated knowledge through continuing education and advanced training.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Planned and completed group projects, working smoothly with others.
- Completed day-to-day duties accurately and efficiently.
Volunteer
Detroit Zoo
Royal Oak, MI
04.2014 - Current
- Assisted with and organized programs, events, and activities to drive outreach initiatives.
- Official Penguin Cuddler as of March 2020
- Work during storms, power outages to make penguins feel safe and comfortable
- Provide guided tours of Penguin center to local schools and community
Pre-Processor Team Captain
Legacy Title
Royal Oak, MI
02.2022 - 12.2022
- Assisted in resolving title issues, such as liens, encroachments, easements.
- Handled document preparation tasks such as recording deeds, mortgages, releases of liens.
- Coordinated with lenders and their processing teams to ensure timely closings.
- Resolved post-closing issues promptly after closing date.
- Processed real estate transactions from start to finish, smoothly communicated between clients, sales staff and title companies and drove on-time, smooth, and stress-free closings.
- Submitted paperwork electronically through online portals when necessary for faster processing times.
- Provided updates to clients throughout the entire transaction process via email or phone calls.
- Organized and tracked all transactions from contract to close of escrow.
Post Close Resolution
United Wholesale Mortgage
Pontiac, Michigan
09.2021 - 02.2022
- Research and resolve all out of compliance issues
- fee recon on all Jumbo loans
- Seller CD vs Borrow CD resolve discrepancies
- Settlement Statement reconciliation
- Worked directly with other title agencies to obtain post close documents and resolve any post close issues
- Review and indexing of all post close packages
- Mentored new hires
- Mentored team members to succeed and advance within department and company.
Process Assist
United Wholesale Mortgage
Pontiac, Michigan
12.2020 - 11.2021
- Ordered payoffs,close out letters and obtained all HOI documents
- Contacted title, insurance and mortgage companies to obtain all necessary documents or closing process
- Documented existing procedures and evaluated them against industry standards.
- Implemented and improved additional processes and guides for department
- Mentoring new hires
Sr Collections Specialist
Flagstar
Troy, MI
01.2020 - 11.2020
- Contacted customers with delinquent accounts to solicit payment.
- Performed regular follow up calls with customers who had missed payments or were behind on their mortgage payments.
- Researched escalated complaints from customers and provided solutions within established timeframes.
- Recorded information about status of collection efforts.
- Received payments and posted amounts to customer accounts.
- Contacted customers via phone and mail to negotiate payment arrangements in compliance with company policies.
- Spoke with customers to learn reasons for overdue payments and to review terms of credit contract.
- Tracked customer disputes and complaints related to collections activities and reported results accordingly.
- Worked on special Covid Team to assist customers with questions pertaining to Forbearance plan
Education
Associates - Business Administration
St Lawrence College
Kingston, Ontario05-1986
Skills
- Case Management
- Negotiation
- Social Services
- Attention to Detail
Certification
- HUD Certification
Timeline
HUD Certified Housing Counselor
OLHSA
08.2023 - Current
Pre-Processor Team Captain
Legacy Title
02.2022 - 12.2022
Post Close Resolution
United Wholesale Mortgage
09.2021 - 02.2022
Process Assist
United Wholesale Mortgage
12.2020 - 11.2021
Sr Collections Specialist
Flagstar
01.2020 - 11.2020
Volunteer
Detroit Zoo
04.2014 - Current
Associates - Business Administration
St Lawrence College
- HUD Certification
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