Summary
Overview
Work History
Education
Skills
Certification
Timeline
Receptionist

Maritza Ibanez

Wilkes-Barre,PA

Summary

HUD Counselor provide housing advice and assisting clients in navigating the home buying process

Overview

8
8
years of professional experience
1
1
Certification

Work History

HUD Certified Housing Counselor

Housing Development Corporation Of Northeast
Wilkes-Barre, PA
11.2021 - Current
  • Provided housing counseling services to individuals and families seeking assistance with pre-purchase, credit issues, budgeting, and other related topics.
  • Maintained accurate records of client interactions in accordance with agency policies and procedures.
  • Analyzed borrower's income and expenses to determine appropriate debt management strategies.
  • Developed outreach materials such as brochures, flyers, newsletters, webpages to promote homebuyer education classes.
  • Evaluated client eligibility for programs such as grants and down payment assistance programs.
  • Conducted workshops for community members on the basics of homeownership including budgeting, maintenance costs, insurance needs, and mortgage terms.

Claims Representative

PA Labor and Unemployment Dpt
Taylor, PA
07.2021 - 10.2021
  • Assessed client information and prepared unemployment claims forms.
  • Resolved discrepancies between claimant's reported income and employer's reported wages.
  • Calculated weekly benefit amounts according to established guidelines.
  • Investigated eligibility requirements for unemployment benefits.

Caseworker

Catholic Social Services Of The Diocese Of Scranton
Scranton, PA
05.2016 - 06.2021
  • Provided casework services to clients, including conducting initial assessments and developing individualized case plans.
  • Conducted outreach activities in the community in order to identify potential new referrals for program services.
  • Conducted home visits with families to assess safety, well-being and progress.
  • Maintained client records, including case notes and documentation of services provided.
  • Developed crisis management plans for high-risk cases.
  • Payee services
  • Conducted interviews with applicants, explaining benefits process, and which programs were available.

Education

Associate of Applied Science - Legal Assistant

Luzerne County Community College
Nanticoke, PA
05-2016

High School Diploma -

Junior High School
Lima, Peru
12-1994

Skills

  • HUD Certified Housing Counselor
  • Case Management
  • Cultural Competency
  • Financial Counseling
  • Homeownership Counseling
  • Pre Purchase Homeownership Education

Certification

  • HUD Certification
  • NCHEC Certification In Homeowner Counseling
  • Foreclosure Intervention Specialist Certification

Timeline

HUD Certified Housing Counselor

Housing Development Corporation Of Northeast
11.2021 - Current

Claims Representative

PA Labor and Unemployment Dpt
07.2021 - 10.2021

Caseworker

Catholic Social Services Of The Diocese Of Scranton
05.2016 - 06.2021

Associate of Applied Science - Legal Assistant

Luzerne County Community College

High School Diploma -

Junior High School

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Maritza Ibanez