Maritza Ibanez
Wilkes-Barre,PA
Summary
HUD Counselor provide housing advice and assisting clients in navigating the home buying process
Overview
8
8
years of professional experience
1
1
Certification
Work History
HUD Certified Housing Counselor
Housing Development Corporation Of Northeast
Wilkes-Barre , PA
2021.11 - Current
- Provided housing counseling services to individuals and families seeking assistance with pre-purchase, credit issues, budgeting, and other related topics.
- Maintained accurate records of client interactions in accordance with agency policies and procedures.
- Analyzed borrower's income and expenses to determine appropriate debt management strategies.
- Developed outreach materials such as brochures, flyers, newsletters, webpages to promote homebuyer education classes.
- Evaluated client eligibility for programs such as grants and down payment assistance programs.
- Conducted workshops for community members on the basics of homeownership including budgeting, maintenance costs, insurance needs, and mortgage terms.
Claims Representative
PA Labor and Unemployment Dpt
Taylor , PA
2021.07 - 2021.10
- Assessed client information and prepared unemployment claims forms.
- Resolved discrepancies between claimant's reported income and employer's reported wages.
- Calculated weekly benefit amounts according to established guidelines.
- Investigated eligibility requirements for unemployment benefits.
Caseworker
Catholic Social Services Of The Diocese Of Scranton
Scranton , PA
2016.05 - 2021.06
- Provided casework services to clients, including conducting initial assessments and developing individualized case plans.
- Conducted outreach activities in the community in order to identify potential new referrals for program services.
- Conducted home visits with families to assess safety, well-being and progress.
- Maintained client records, including case notes and documentation of services provided.
- Developed crisis management plans for high-risk cases.
- Payee services
- Conducted interviews with applicants, explaining benefits process, and which programs were available.
Education
Associate of Applied Science - Legal Assistant
Luzerne County Community College
Nanticoke, PA2016-05
High School Diploma -
Junior High School
Lima, Peru1994-12
Skills
- HUD Certified Housing Counselor
- Case Management
- Cultural Competency
- Financial Counseling
- Homeownership Counseling
- Pre Purchase Homeownership Education
Certification
- HUD Certification
- NCHEC Certification In Homeowner Counseling
- Foreclosure Intervention Specialist Certification
Timeline
HUD Certified Housing Counselor
Housing Development Corporation Of Northeast
2021.11 - Current
Claims Representative
PA Labor and Unemployment Dpt
2021.07 - 2021.10
Caseworker
Catholic Social Services Of The Diocese Of Scranton
2016.05 - 2021.06
Associate of Applied Science - Legal Assistant
Luzerne County Community College
High School Diploma -
Junior High School
- HUD Certification
- NCHEC Certification In Homeowner Counseling
- Foreclosure Intervention Specialist Certification
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