VIRGINIA (GINI) FOUNTAIN
Fountain Inn,SC
Summary
Successful and seasoned Customer Service Professional with expertise in providing wide range of sales techniques and solutions. Possesses deep knowledge of insurance industry with extensive experience assessing customer risk and providing tailored solutions to meet needs. Adept at building trust with clients, providing guidance and financial advice, and delivering outstanding service.
Overview
17
17
years of professional experience
Work History
Licensed Insurance Agent
State Farm
Fountain Inn, SC
08.2022 - Current
- Developed customized insurance solutions to meet client needs and preferences.
- Educated clients on coverage options, enhancing understanding of policy benefits and limitations.
- Calculated quotes and educated potential clients on insurance options.
- Provided exceptional customer service, resolving inquiries and concerns promptly and effectively.
- Leveraged knowledge of company insurance products and services to advise customers on appropriate choices.
- Enhanced cross-selling success by identifying complementary products that would further protect clients'' assets or reduce liability exposure.
Licensed Insurance Agent
State Farm
Mauldin, SC
07.2021 - 08.2022
- Analyzed market trends to identify opportunities for growth in product offerings and services.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Improved client satisfaction by providing tailored insurance solutions and exceptional customer service.
- Promoted products and services using upselling and other sales strategies.
Leasing Consultant
Springs at Laurens Road
Greenville, SC
01.2018 - 08.2020
- Facilitated leasing processes by conducting property tours and addressing inquiries from prospective residents.
- Developed and maintained relationships with clients to enhance tenant satisfaction and retention rates.
- Utilized property management software to track lease agreements and monitor occupancy levels effectively.
- Implemented marketing strategies to promote available units, increasing visibility in local markets.
- Was able to help build from lease up property to fully leased in my first year there.
- Oversaw resident events and community engagement initiatives, fostering a sense of belonging among tenants.
Inbound Sales Representative
Charter Spectrum Cable
Greenville, SC
04.2017 - 06.2018
- Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
- Utilized CRM software to manage customer interactions and track sales progress efficiently.
- Analyzed customer needs to recommend appropriate products and services, enhancing satisfaction.
- Managed high call volume efficiently, maintaining a professional demeanor under pressure.
- Boosted customer satisfaction by addressing and resolving inbound sales inquiries promptly and professionally.
Retail Store Manager
Cracker Barrel Old Country Store Inc
Simpsonville, SC
04.2009 - 06.2017
- Led daily operations, ensuring high standards in customer service and product availability.
- Trained and mentored staff to enhance team performance and foster a positive work environment.
- Implemented inventory management systems, optimizing stock levels and reducing shrinkage.
- Analyzed sales data to identify trends, informing strategic merchandising decisions.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
Education
Bachelor of Arts - Psychology And Special Education
Erskine College
Due West, SCLicensed in Property And Casualty /Life And Health - Insurance
Mary Brewer School of Insurance
Greenville, SCSkills
- Insurance sales expertise
- Insurance product expertise
- Client relationship management
- Client account management
- Excellent customer service skills
- Proven track record of sales/business building results
Timeline
Licensed Insurance Agent
State Farm
08.2022 - Current
Licensed Insurance Agent
State Farm
07.2021 - 08.2022
Leasing Consultant
Springs at Laurens Road
01.2018 - 08.2020
Inbound Sales Representative
Charter Spectrum Cable
04.2017 - 06.2018
Retail Store Manager
Cracker Barrel Old Country Store Inc
04.2009 - 06.2017
Bachelor of Arts - Psychology And Special Education
Erskine College
Licensed in Property And Casualty /Life And Health - Insurance
Mary Brewer School of Insurance