Virginia Lea Baber
Panama City Beach,FL
Summary
Engaging Sales Associate committed to providing outstanding customer service and maximizing sales. Focused on team support and customer relationship building. Persuasive and friendly individual poised to consistently exceed performance standards and sales targets.
Overview
30
30
years of professional experience
Work History
Sales Associate
Maharajas Fine Jewelry
Panama City, Florida
07.2023 - Current
- Build and maintain relationships with peers and upper management to drive team success.
- Engage customers in friendly, professional dialogue to determine needs.
- Develop trusting relationships with customers by making personal connections.
- Processing detailed repairs and custom jobs.
- Help customers find specific desires, answer questions, and offer product advice.
- Adhere to company initiatives and achieve established goals.
- Assist in visual merchandising, creating appealing displays that capture customer interest.
- Assist teammates with sales-processing tasks to meet daily sales goals.
- Adapt sales strategies based on customer interactions and feedback to improve results.
- Answer incoming telephone calls to provide store, products and services information.
- Complete daily recovery tasks to keep areas clean and neat for maximum productivity.
- Researching and delivering customer needs.
Co-Owner/Operator
The Chill Mill, Bar and Grill
Saint Francisville, LA
11.2018 - 01.2022
- Developed business from ground up and prepared records and operations for smooth handover to new owners.
- Managed operations budgeting, accounts payable, and accounts receivable and payroll.
- Set pricing structures according to market analytics and emerging trends.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Interviewed, trained and supervised employees.
- Resolved issues quickly through meticulous research and quick decision-making.
- Reconciled daily sales, prepared bank deposits and assessed financial transaction reports.
- Improved company's quality and productivity by streamlining systems and processes.
- Formed and sustained strategic relationships with guests.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Prepared staff work schedules and assigned team members to specific duties.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting guest relationships.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
Co-Owner and Office Manager
Floor-De-Rouge, LLC Decorative Concrete
Saint Francisville, US
01.2005 - 01.2022
- Established company to fill market gap, connecting with customers directly.
- Cultivated and maintained industry relationships and customer partnerships to capitalize on opportunities and maximize business success.
- Managed customer service initiatives to resolve issues promptly and maintain high satisfaction levels.
- Established and maintained relationships with contractors and suppliers to secure long term working relationships and recommendations.
- Directed marketing and advertising strategies to increase brand awareness and customer engagement.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Administered payroll and maintained proper documentation of employee personnel.
- Engaged in community and industry events to network, promote the business, and stay informed on market developments.
Sales Manager
Hannon's Fine Jewelry
Baton Rouge, US
01.1995 - 01.2003
- Consulted with customers on their design ideas and made them a reality.
- Performed sales consultations and educated clients on products and services.
- Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
- Resolved customer complaints regarding sales and service.
- Enhanced sales volume through skilled support to both new and inactive customers.
Education
General Studies - Psychology, Sociology, English
01.1995
Skills
- Upselling
- Client account management
- Feedback implementation
- Strategic planning
- Exceeds sales goals
- Policy and procedure adherence
- Multi-tasking strength
- Time management
- Verbal and written communication
- Order processing
- Relationship building
- Contact follow-up
- B2B sales and customer service
- Meeting deadlines
- Price quote preparation
- Problem-solving skills
- Outgoing personality
- Professional demeanor
- Relationship selling
- Retail merchandising expertise
Community Service
- Member, Women's Service League of St. Francisville
- Board Member, Centre for the Arts, New Roads, LA
- Organizer/Host, The Chill Mill and Women's Service League, Organized and hosted fundraisers to support the needs within the community
- Volunteer, West Feliciana Historical Society, St. Francisville, LA
- Reader Leader, West Feliciana Public Schools, Bains Lower Elementary
- Fundraising Volunteer, West Feliciana Education Foundation
Timeline
Sales Associate - Maharajas Fine Jewelry
07.2023 - Current
Co-Owner/Operator - The Chill Mill, Bar and Grill
11.2018 - 01.2022
Co-Owner and Office Manager - Floor-De-Rouge, LLC Decorative Concrete
01.2005 - 01.2022
Sales Manager - Hannon's Fine Jewelry
01.1995 - 01.2003
Louisiana State University - General Studies, Psychology, Sociology, English
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