Virginia (Nicole) Hynson
Stockbridge,GA
Summary
Operations professional with hands-on experience in coordinating and optimizing workflows. Strong focus on team collaboration and ensuring smooth operations. Skilled in logistics, project management, and problem-solving. Reliable and adaptable, ready to meet changing demands and deliver consistent results.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Operations Coordinator
Crown Disaster Management
Canton, GA
09.2023 - Current
- Coordinated cross-departmental projects to enhance operational efficiency and streamline workflows.
- Monitored daily operations to ensure compliance with organizational standards and best practices.
- Analyzed performance metrics to identify areas for improvement in service delivery and productivity.
- Managed claims processing and documentation for accurate and efficient case resolution.
- Collaborated with cross-functional teams to streamline claim workflows and improve turnaround times.
- Developed accurate cost estimates for various projects using advanced estimating software.
- Collaborated with project managers to ensure alignment between budget estimates and project scope.
General Manager
The Dwarf House
Hapeville, GA
02.2022 - 08.2023
- Lead a team of 250+ employees in day to day operations as well as planning and forecasting ways to support growth
- Developed and implemented strategies to increase sales and profitability.( Sales ≈15million/year; 30% positive swing in profitability in 12 months)
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove month-over-month business growth while leading operations, strategic vision, and long-range planning.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Operations Director
Truett’s Chick-fil-A
Stockbridge, GA
01.2013 - 02.2022
- Mentored and supervised diverse workforce, managing scheduling, supervision and performance management.
- Mentored employees and offered constructive feedback for performance improvement.
- Recruited and hired top talent by selecting qualified individuals to maximize profitability.
- Reviewed financial and operational reports on regular basis to make effective decisions.
- Boosted customer satisfaction ratings by resolving issues quickly and effectively.
- Rolled out lean processes, which initiated quality control and higher productivity,
Education
Bachelor of Science - Healthcare Administration
Point University
Atlanta, GA05.2020
Skills
- Sales Analysis
- Sales Growth
- Verbal and Written Communication
- Food Preparation and Safety
- Budget Administration
- Team Oversight
- Team Leadership
- Scheduling management
Certification
- Certified ServSafe- 2015-current.
- IICRC Certification in Fire
- IICRC Certification in Odor Control
- IICRC Certification in Contents -Evaluation and Restoration
Timeline
Operations Coordinator
Crown Disaster Management
09.2023 - Current
General Manager
The Dwarf House
02.2022 - 08.2023
Operations Director
Truett’s Chick-fil-A
01.2013 - 02.2022
Bachelor of Science - Healthcare Administration
Point University
References
Both professional and personal can be provided upon request.