Viridiana Aguirre
Lewisville
Summary
Enthusiastic and dedicated customer service representatives with experience. Proven to delivered exceptional service, resolving inquiries and building a positive relationship with our customers. Skilled in communication , problem solving and adaptability.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
Ic Commercial Insuance
04.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
- Analyzed customer service metrics to identify trends and develop strategies for improvement.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Construction Worker
V-Arriagas Texas Trim
06.2016 - 04.2020
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Managed time efficiently in order to complete all tasks within deadlines.
- Paid attention to detail while completing assignments.
- Utilized hammers, saws, squares, levels, and fastening devices to complete projects.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Worked independently in fast-paced environment while meeting productivity and quality expectations.
- Gathered and disposed of worksite debris to remove safety hazards.
- Brought materials and tools from trucks and storage facilities to work site locations and organized for expected needs.
- Assisted with basic carpentry work such as installing wooden floors and crown molding.
- Followed instructions and safety protocols to prevent accidents and injuries.
Customer Service Representative
Baja Auto Insuance
08.2012 - 06.2016
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Education
Legacy High School
North Las Vegas, NV06.2012
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Call center experience
- Payment processing
- Follow-up skills
- Paperwork processing
- Appointment scheduling
- Filing
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Customer Service Representative
Ic Commercial Insuance
04.2023 - Current
Construction Worker
V-Arriagas Texas Trim
06.2016 - 04.2020
Customer Service Representative
Baja Auto Insuance
08.2012 - 06.2016
Legacy High School
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