Viridiana Ciprian-Hernandez
Harvey,Louisiana
Summary
Dynamic Front Desk Agent with a proven track record at Highgate Hotels, excelling in customer service and problem-solving. Enhanced guest satisfaction through efficient check-in processes and effective resolution of inquiries. Leveraged strong listening skills to foster loyalty and optimize occupancy rates, ensuring memorable experiences for all guests.
Overview
3
3
years of professional experience
Work History
Front Desk Agent
Highgate Hotels
New Orleans
01.2023 - Current
- Oversaw guest check-in and check-out processes to enhance arrival experience.
- Facilitated guest inquiries by delivering comprehensive information on hotel services and local attractions.
- Collaborated with housekeeping to guarantee timely readiness of rooms for incoming guests.
- Oversaw payment processing and cash drawer management, ensuring accountability and accuracy in all transactions.
- Addressed guest complaints with efficiency, fostering enhanced satisfaction and loyalty to the hotel brand.
- Streamlined front desk operations by updating records and overseeing supply inventory.
- Facilitated collaboration among team members to optimize front desk procedures.
- Processed room deposit fees and payments with accuracy and efficiency.
- Oversaw accurate record-keeping of guest information, payments, and reservations utilizing hotel management software systems.
- Delivered exceptional service during peak periods and challenging situations, ensuring seamless guest experiences.
- Addressed guest issues promptly, enhancing overall customer satisfaction.
- Facilitated warm welcomes for new arrivals while verifying reservations and identification.
- Enhanced occupancy rates by delivering exceptional customer service.
Education
High School Diploma -
West Jefferson High School
2200 Eighth St05.2024
Skills
- Customer service
- Guest services
- Listening skills
- Reservations
- Guest accommodations
- Problem-solving skills
Languages
Spanish
Native or Bilingual
Timeline
Front Desk Agent
Highgate Hotels
01.2023 - Current
High School Diploma -
West Jefferson High School